Warranty Parts & Finance Controller

Role Summary

The role ensures full financial integrity of all warranty claims and replaces parts by coordinating activities between Parts, After Sales, Finance, and Technical teams. This includes accurate claim formulation, parts processing, cost allocation, financial reporting, compliance with Group standards, and technical support to workshop personnel.

Key responsibilities

• Manage the complete warranty claim process using SAGA to ensure accurate technical defect reporting and compliance with Group standards.
• Validate repair orders in ElsaPro to confirm correct labour times, operating codes, and cost allocation.
• Review job cards and documentation to ensure accurate, error‑free submissions.
• Process and allocate parts usage through DMS and SAP to maintain accurate job card costing.
• Complete daily job costing and assign expenses to the correct accounts to support accurate financial reporting.
• Recover costs for rejected claims through coordination with Payroll and Finance.
• Compile and distribute daily and monthly financial and operational reports for key stakeholders.
• Coordinate workshop activities for recalls, campaigns, and technical actions to ensure timeous completion.
• Coach workshop personnel on technical reporting requirements to improve claim quality.
• Identify and correct job card deficiencies using the open WIP system.
• Maintain accurate system configurations and labour rates in SAGA and DMS.
• Escalate system or financial discrepancies to Information Services and Cost Accounting.

Qualifications & Experience requirements

• National Diploma / Degree in Finance or Accounting
• Warranty Administration Certification
• Minimum 3 years’ motor industry experience within After Sales coupled with warranty administration and financial control experience
• Experience in dealership or manufacturing workshop environment preferred
• Strong systems knowledge: SAGA/2, ElsaPro, SAP, Keyloop, DMS, iPartner, Group Retail Portal
• Strong understanding of automotive technical literature
• High numerical accuracy and analytical ability
• Advanced MS Office and Excel skills
• Strong communication and organisational skills
• Ability to work under pressure with large data volumes
• Innovative, resourceful, and results-driven