Web Services Coordinator

Job Purpose

Reporting to the Director of Infrastructure and Operations within Information and Communications Systems, the Web Coordinator Services is responsible for publishing content, maintaining continuity of themes, designing layout, streamlining navigation and increasing online presence to potential customers. They must have knowledge of search engine analytics to maximise traffic to websites, should be familiar with publishing and design software in order to maintain the organisation’s website. A suitable candidate shall be responsible for implementing UI Design and Guideline standards and for the continuous improvement and expansion of the UI Framework and standards as and when necessary. The incumbent must be a dynamic, flexible and self-motivated person.

Key Responsibilities Include:

• Apply relevant techniques to elicit, identify, define, document and manage user requirements related to user interactions
• Peruse existing Functional Requirement Specifications to identify relevant UI components and UI specifications
• Identify user stories and complete Use Cases to describe user interaction with the system being designed
• Execute the relevant visual design stages, from conceptual wireframes to final prototypes that is programmed for a production ready website
• Conceptualise original ideas that bring simplicity and user friendliness to complex website systems
• Create storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
• Present and champion web designs to project stakeholders
• Actively take part in system engineering design activities with special emphasis on the impact of the UI on the overall systems design
• Conduct user research and evaluate user feedback
• Establish and promote UI design guidelines, best practices, and standards
• Establish and maintain good relationships with team members and clients
• Fulfil technical and administrative roles in the organisation
• Focus on service delivery by assessing current web environment and make recommendations for improvement
• Provide guidance and consult the organisation’s content administrators
• Provide WordPress training to specific content administrators
• Report on organisational web statistics
• Help determine and recommend web solutions
• Innovate and enhance
• Collaborate and benchmark
• Administer and lead projects
• Use tools to enhance and streamline web experience

Minimum Requirements

• Degree or any relevant qualification (NQF 7)
• 3 to 5 years’ job-related experience
• Web design and web development
• Design, implement and manage website using WordPress
• At least 3 years’ experience in prototyping or developing of UI solutions and/or web interfaces
• At least 2 years’ experience in working with large web sites
• At least 2 years’ experience in Cloud Technologies (Azure, AWS)
• At least 2 years’ experience in website hosting, SSL certificates, DNS and web security

Competencies

• HTML 5
• CSS3
• C# Development (Advantageous)
• Python (Advantageous)
• JavaScript (Advantageous)
• Bootstrap (Advantageous)
• Photoshop or any relevant Graphical Design Package
• Adobe Photoshop or Figma
• Other Multimedia Development and Design Experience
• Proven relationship building skills
• Ability to take initiative and lead creative design discussions
• Good facilitation and conflict resolution skills
• Team Player
• Able to transfer skills and knowledge (cross skilling and skills transfer)
• Demonstrated ability to adapt to new technologies and learn quickly
• Positive outlook in meeting challenges and working to a high level with attention to detail
• Presentation skills with a high degree of comfort speaking with business, IT Management, and technical resources
• Excellent communication skills with an ability to right level conversations
• Must be able to work under pressure
• High Troubleshooting skills
• Team player

Recommendations

Knowledge

• SharePoint Online
• Power Platform
• ITIL
• Basic IP network skills
• Linux and Microsoft operating system skills
• Familiar with PowerShell or Azure CLI
• Power Automate Desktop
• Azure Admin Certified
• Azure Logic apps

Skills

• Troubleshooting skills
• Design Skills
• Ability to explain solutions
• Report Writing