Workshop Manager – Heavy Duty Vehicles - KZN

SUMMARY:
Workshop Manager – Heavy Duty Vehicles - KZN

POSITION INFO:
The Workshop Manager is responsible for managing the full operation of the workshop, ensuring efficient service delivery, high-quality workmanship, and strong team performance. The role manages staff productivity, development, and compliance while co-ordinating daily workshop activities such as work-in-progress planning, resource allocation, and parts availability. The role also involves strict administrative control, accurate reporting, and adherence to company procedures, alongside managing budgets, assets, and warranty processes. Minimum requirements: Grade 12 Heavy Duty Vehicles experience (Diesel Mechanic Trade Certification advantageous) 7+ years' previous experience within a managerial role Technical expertise pertaining to the knowledge of automotive systems, diagnostics and OEM service standards. Operational expertise pertaining to WIP management, capacity planning and workshop operations. Leadership and team management skills (supervision, coaching, performance management) Workshop planning and operational co-ordination (WIP, capacity planning) Strong communication and interpersonal skills (staff and customer engagement) Problem-solving and decision-making (fault diagnosis, complaint resolution) Administrative and reporting skills (job cards, systems, data accuracy) Financial and cost control skills (budget management, profitability tracking) Staff Management: Manage staff time and attendance, productivity and efficiency. Supervise and coach staff to provide a customer focused environment. Ensure that staff adheres to dress code and PPE requirements. Identify training and staff development needs. Conduct staff performance management reviews\/appraisals as required. Conduct frequent staff meetings and feedback sessions. Workshop Operations, Capacity Planning and Work in Progress (WIP) Conduct daily WIP planning. Monitor and manage workshop productivity and efficiency. Interact daily with the Service Advisors and Parts department to ensure parts availability for scheduled services. Ensure all vehicles are serviced in line with OE service schedules and OE requirements & ensure all vehicles are tested and are working properly after work is completed. Ensure that errors are rectified to minimise recurrence of complaints. Ensure that workshop operations run smooth and that workshop resources are optimally utilised. Maintain an up-to-date knowledge of industry developments. Customer Service Levels: Ensure internal and external customers are always kept up to date with their vehicle progress. Customer complaints need to be resolved timeously. Workshop Administration: Ensure 100% accurate Embrace data input e.g. hour readings, job start and end dates, correct fault codes and correct job types. Ensure all SOP's are adhered to. Update workshop manuals when necessary. Ensure accurate costing and closing of job cards. Ensure that all required documents are attached to the job cards, manually as well as electronically. Ensure that job cards are sent to Isando filing room via monthly handover schedule. Ensure quotations from preferred suppliers for outsource and outwork jobs are requested, received and processed on time. Sign off job cards in line with the requirements. Ensure that all recovery billing is noted and invoiced to external customers. Reports: Pull open job card report daily and investigate and ensure that only WIP job cards are open. Report to management on any WIP. Pull open purchase order report daily and investigate and ensure that only WIP orders are open. Submit all required reports to management at the agreed times. Asset Management: Manage and maintain all company assets. Report any losses or damage to company assets to management. Asset disposal must be requested in line with the SOP and authority schedules. Recovery and Warranty Claims: Ensure that correct recoveries and warranty processes are followed. Financials\/Budget: Manage the workshops in a cost-effective manner and in line with workshop budgets. Report as requested on profit and loss statement. Quality Standards Ensure the workshop has the correct tools and equipment for the job on hand. Ensure tools are in good working condition and are suitable for that specific job. Conduct frequent spot checks to ensure the required service standards are met. General: Maintain professional conduct. Assist in relevant operations\/operational functions as required. Ensure dress code is in accordance with company Standard Operating Procedures. Maintain housekeeping standards daily. Ensure standards of Health and Safety are maintained. Maintain correct technical information and make sure this is available to the technical team. Ensure product and technical training is attended as per requirements. Apprentice Program Manage the apprentice programme for your workshop. Salary offer: Negotiable