Account Manager

SUMMARY:
An ICT company based in Bryanston is looking for Account Manager.

POSITION INFO:
Purpose of the role

• Client Relationship Management: Serve as the primary point of contact for clients, building and maintaining strong, long-term relationships with key-decision makers and stakeholders, understanding client business processes to align ICT solutions with their goals
• Sales & Revenue generation: Identification of new business opportunities within existing accounts and pursue upselling and cross-selling opportunities. Meet or exceed revenue targets through proactive account management and solution selling. Prepare and present customised proposals tailored to the client’s requirements
• Product and Solution Advocacy: Act as a bridge between the client and internal teams (product, technical, sales and support) to deliver appropriate solutions to clients
• Strategic Account Planning: Develop and execute account strategies to maximise client satisfaction, retention and growth.
• Compliance and Market awareness: Ensure that all activities comply with SA laws, regulations and industry standards, including data protection and ICT security requirements. Monitor market competition and adapt account strategies to maintain a competitive edge.

• Strong sales abilities to identify opportunities, pitch solutions and close deals, along with negotiation skills to secure favourable terms
• Ability to analyse market trends, understand the competitive landscape and identify growth opportunities within the ICT sector
• Solid understanding of ICT products, solutions and industry trends, including cloud computing, cybersecurity and digital transformation
• Skills in setting strategic goals, crafting growth strategies and planning long-term client engagements
• Excellent interpersonal skills to build and maintain relationships with clients, partners and stakeholders
• Strong verbal and written communication skills for pitching solutions, delivering presentations and developing proposals
• Ability to find creative solutions to client needs and adapt to fast-paced industry changes.
• Understanding of budgeting, forecasting and revenue management to contribute to financial goals
• Planning and development of account plans to formulate sales strategy per account, including the identification and securitisation of relationships with key contacts and stakeholders within the client base.