Account Manager

SUMMARY:
An established company based in Westville, DBN, specialising in the installation and support of business solutions across niche markets, is seeking a proactive and detail-oriented Account Manager.

Interested candidates must be willing to submit a short introduction video of themselves as part of the application process.

POSITION INFO:
The ideal candidate will be responsible for driving sales within an assigned territory by actively promoting and selling the company’s products and solutions.

This includes developing new business opportunities and managing existing client relationships across various sectors such as education, government, healthcare, private, and corporate markets.

Duties & Responsibilities:

• Grow new sales for the business
• Negotiating contracts with new and existing clients,
• Collaboration with other key departments to ensure optimal performance
• Direct communication with customers while defining products and/or services to identify new selling opportunities
• The ability to identify the correct decision-making person in various organisations
• Ensure customer information and transaction details are accurate
• High level of customer interaction with prompt response time
• Must identify and develop new market opportunities for the business by developing knowledge of customer, competition and market trends
• Follow-through on all commitments to ensure 100% customer satisfaction in the sales process
• Utilize company approved materials to deliver sales presentations and demonstrations
• Meet and/or exceed individual as well as business targets and goals
• Execute a strategic, efficient and high touch activity cadence via phone and email, exceeding defined targets
• Maintain accurate delay record of sales activity
• Partner with regional sales teams to create leads for all products and productivity solutions
• Continue to gain advanced product market knowledge to differentiate himself or herself and the company in the eyes of the customer
• Collaborate with clients to understand their technical needs and provide product solutions.
• Ability to translate technical information to easily understandable terms for non-technical customers
• Adaptability to learn and implement new technical skills and software as needed
• Support product demonstrations, technical presentations, and discussions to showcase the company’s offerings
• Analytical skills to interpret scanned data and manipulation of it
• Other duties as assigned.

• 3-5 years of outbound business development and / or sales experience
• Experience in a technology industry is preferred.
• Proficient with Word, Excel, Outlook, PowerPoint
• Strong communication and interpersonal skills
• Excellent verbal communications, spelling and grammar
• Good operational computing skills (Microsoft Office, Microsoft Windows, Internet Browsers)
• Able to work with teammates to ensure seamless customer experience
• Confident, self-starter who works well independently;
• Possesses exceptional attention to detail and is committed to delivering quality output
• Methodical, organized and accurate, with a very good attention to detail
• Customer focused approach
• Able to quickly learn new technology applications and company products
• Basic database and excel understanding
• Must work well within a team.