After Sales Support Agent

 

Recruiter:

Stafflink Recruitment Solutions

Job Ref:

STL 1832

Date posted:

Saturday, May 28, 2022

Location:

Johannesburg, South Africa

Salary:

R10K


JOB SUMMARY:
Greenstone, Edenvale

JOB DESCRIPTION:

Qualifications:

Matric,

1 - 2 years experience within customer service, sales and administration

Skills and Knowledge Essential:

Clear and effective written and verbal communication, computer literate, telephone etiquette, business writing.

Desirable:

Retail or airline industry or organizational knowledge, product and services knowledge

Job Specification:

Answering telephone calls and emails. These will encompass:

General Enquiries about Inflight Retail

Enquiries about ordering

  • Home Delivery and/or Pre-Order
  • How to use Vouchers for orders
  • Placing new orders
  • Cancelling orders
  • Changing order details
  • Chasing up non-dispatched items

Return of goods, unwanted or faulty

Arranging Refund/Replacement of faulty goods

  • Processing of orders and payment as required through various systems (Web/Telesales, Card Payment, FRS)
  • Outgoing telephone calls

Customer call backs

Conducting Customer surveys

  • Liaising with UK/Africa based staff

WH staff for information on order dispatch

Office staff for system matters

Returned goods processing staff

  • General Customer Services as required
  • Upselling

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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