Inland Sales Support Coordinator

SUMMARY:
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POSITION INFO:

Overview 

Inland Sales Support Coordinator

Midrand, Johannesburg, Gauteng
Full-Time position

About the Opportunity

A leading South African beverage solutions business is looking for a dynamic and highly organised Inland Sales Support Coordinator to join its Inland Sales Team. This role is central to ensuring seamless coordination between Sales Consultants, Key Account Managers (KAMs), and internal departments — ultimately enabling exceptional customer experiences and strong commercial performance across multiple channels.

If you thrive in a fast-paced, customer-focused environment and enjoy being the operational backbone of a high-performing sales team, this role offers an exciting opportunity to make a meaningful impact.

Role Purpose

The Inland Sales Support Coordinator plays a critical support and coordination function within the sales structure, ensuring effective back-office management, operational efficiency, and customer-centric service delivery.

Working closely with the Regional Sales Manager and sales teams, the successful candidate will help identify customer growth opportunities, support sales projects, streamline processes, and ensure smooth execution of initiatives across the inland region (including MPU, Limpopo and Free State).

Key Responsibilities

Sales Support & Coordination

• Analyse customer buying patterns and identify sales growth opportunities using performance reports.
• Support Sales Consultants and KAMs by preparing proposals and assisting with customer opportunities while teams are in the field.
• Assist with monthly regional performance feedback reports.
• Manage sample and promotional stock requests.
• Support regional promotional campaigns and sales initiatives.

Customer Service & Relationship Support

• Deliver outstanding customer-centric service by managing queries and coordinating support requests.
• Coordinate training, menu development, and recipe costing requests with relevant departments.
• Vet and qualify new sales leads before assigning them to consultants.
• Build and maintain strong relationships aligned with professional brand standards.

Administration & Operational Support

• Ensure all onboarding documentation complies with internal SOPs.
• Track service level agreements (SLAs), customer rebates, and alignment with finance and sales teams.
• Assist with technical installation paperwork in coordination with technical teams.
• Provide telemarketing support for key customers.
• Ensure rebate processes within the region are managed according to guidelines.

Project & Process Management

• Assist with sales-driven projects including activations, rollouts, and store allocations.
• Coordinate internal and customer communications around scheduled price increase cycles.
• Help manage trainer allocation for product and equipment rollouts.
• Support cross-department collaboration including forecasting, marketing, call centre, and finance teams.

Strategic Collaboration

• Work closely with the Regional Sales Manager to review sales data and identify improvement opportunities.
• Support strategic channel and product initiatives.
• Contribute ideas and improvements to enhance sales support processes and efficiency.

Key Skills & Competencies

• Strong customer-first mindset and excellent communication skills.
• High attention to detail and accuracy in documentation and reporting.
• Strong organisational and multitasking abilities.
• Proficiency in Microsoft Office Suite (especially Excel & PowerPoint).
• Experience working with CRM / ERP systems (e.g., Sage or similar).
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Collaborative team player who embraces continuous improvement and innovation.

Minimum Requirements

• 2–3 years’ experience in sales support, customer service, or administrative coordination roles.
• Experience within foodservice, beverage, FMCG, or related industries will be advantageous.
• Matric required.
• Relevant tertiary qualification or practical experience within a foodservice environment preferred.

Why Join This Opportunity?

• Highly Competitive Salary – Negotiable
• Be part of a well-established and growth-focused organisation within South Africa’s food and beverage sector.
• Work alongside an experienced sales leadership team.
• Gain exposure to strategic sales initiatives and customer engagement at scale.
• Opportunity to build a long-term career in a dynamic and collaborative environment.

How to Apply

If you are a proactive, organised professional who enjoys supporting sales excellence and delivering exceptional customer experiences, we’d love to hear from you.

Submit your CV along with a short motivation outlining your relevant experience to :

Attention: Butch Mollett – Email – Mobile / WhatsApp : +27 83 689 4769 .