After Sales Technical Support

Recruiter:

Express Employment Professionals Midrand

Job Ref:

MR000251/TBDW

Date posted:

Friday, July 4, 2025

Location:

Midrand, South Africa

Salary:

Monthly

SUMMARY:
Job Title: After Sales Technical Support
Location: Midrand
Remuneration: Salary package negotiable aligned with experience and industry benchmarks.

Our Client is a global leader in networking and smart technology, offering reliable, high-performance products and solutions to homes and businesses, and they are an international distributor. The company partners with major retailers, ISPs, and distributors to bring advanced products and excellent customer service to the market.

The After Sales Technical Support role is responsible for providing technical assistance to customers and partners after the sale electronic consumer goods. This role involves diagnosing and resolving technical issues, supporting warranty claims, coordinating repairs, and ensuring high levels of customer satisfaction throughout the product life cycle.

Required qualification and working knowledge:

Diploma or degree in Electronics, IT, or related technical field.
2-4 years’ experience in technical sales support, after-sale service, or product troubleshooting for electronics or appliances. Ideally within the IT, distribution, or electronics sectors.
Excellent verbal and written communication skills in English.
Strong customer service orientation with the ability to manage multiple queries effectively.
Experience with CRM systems and Microsoft Office (Excel /Outlook).
Knowledge of the company’s products or similar tech/electronic devices is a plus.

POSITION INFO:
Duties & Responsibilities:
Technical Support & Troubleshooting

Respond to support tickets, emails, or calls regarding product performance or technical faults.
Diagnose hardware/Software issues on products such as routers, smart devices, appliances, and related electronics.
Guide customers or resellers through troubleshooting steps, installations, and setup processes.

Warranty & Repair Coordination

Validate and process warranty claims in accordance with the company policies.
Log RMAs (Return Merchandise Authorizations) and coordinate logistics for repairs and replacements.
Liaise with service centres and vendors to track and manage repair outcomes.

Product Feedback & Quality Insights.

Relay customer feedback and technical insights to QA and product development teams.
Ensure timely follow-ups and customer satisfaction after issue resolution.

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