Application Support Analyst

Recruiter:

EOH

Job Ref:

JHB003724/LN

Date posted:

Thursday, October 7, 2021

Location:

Johannesburg, South Africa

Salary:

Annually

SUMMARY:
Application Support Analyst

We are looking for a proactive and skilled Application Support Analyst who understands Java Application code modules. The successful candidate will need to understand how to read code. The team is dynamic, innovative and highly collaborative, the successful candidate will be required to possess both team and individual work ethic.

POSITION INFO:

Troubleshooting problems in the QA and Production environments as necessary
Able to read Java code and understand how it works as part of investigating problems
Demonstrate ability to identify problems with the application
Monitoring WebLogic Application Server on Production and keeping the systems up and running
Work with developers and Architects in developing middleware configurations based on requirements
Extract and provide relevant parties with reports from Application Database as per the customer’s requirements
Proactively monitor the system and pre-empt potential problems with the application
Process and load Bill data to the Production environment/s
Attend to support tickets and resolved them within SLA
Follow the set company and/or project support standards defined by the Architect forum/Service Delivery Manager/Operations Manager
Support deployment of application to production environment as per build/resource schedule (typically after hours and on-site)
Attend daily stand up
Give guidance in the fixing of pre-release defects (code in QA) where necessary
Provide post-production operational support which includes problem investigation and resolution as per the site/project support schedule and process
Assist with investigating the application source code (JAVA) and determine a solution to any production defect
Monitor Emails / Telegram group / Teams / Remedy and respond timeously
Documenting of issues and their resolutions and remember lessons learnt
Attend CRITSIT sessions at the client when required for investigation of Severity 1 and 2 incidents impacting our application/s
Attend Daily Operational meetings at clients or via skype call when required to provide feedback on previous days incidents (if any)
Report back to other teams on the status of application performance and support activities on a monthly basis
Prepare and ensure adequate support for deployment of changes to application (typically after hours and on-site at client office)
Prepare Change Plans for any changes to the application/s and present the changes to the Change Approval Board
Ensure 24/7 availability (e.g. telephonically/email) for support team escalations, support on severity 1 and 2 incidents and assist the technical support staff in getting in touch with the right teams for resolutions of an incident
Compile Root Cause Analysis Reports when required and accountable for the construction of plans and strategies to avoid similar incidents in the future
Ensure professional reactive resolution of unforeseen application incidents
Ensure proactive and professional monitoring of potential application incidents

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