Billings Operations Manager

SUMMARY:
Billings Operations Manager

POSITION INFO:
A prominent and established organisation is looking to appoint an experienced Billings Operations Manager to oversee and enhance its billing and collections environment. This opportunity is suited to a commercially minded operational leader with strong exposure to payments, reconciliations, process optimisation, and stakeholder engagement within a complex business setting. The successful candidate will play a key role in driving operational efficiency, strengthening controls, improving collection performance, and ensuring the smooth running of billing activities across multiple channels. Excited about this opportunity? Send us your CV to Key Responsibilities: Manage and enhance the day-to-day billing and collections function to improve operational effectiveness Monitor performance metrics, identify inefficiencies, and recommend practical solutions to improve outcomes Review and align information across multiple systems to ensure data integrity and operational accuracy Oversee reconciliations and ensure accurate reporting to support month-end billing activities Collaborate with technology and project teams to address system-related challenges and support process enhancements Establish and maintain robust controls to minimise operational risk and ensure compliance across billing processes Partner with internal departments and external stakeholders to ensure seamless operational delivery Develop and implement initiatives aimed at improving payment collection success rates Lead departmental planning, workload allocation, and resource management to support business objectives Investigate operational incidents and implement preventative measures to reduce recurring issues Provide operational expertise and support on strategic and system-related initiatives Drive a culture of continuous improvement through process refinement and innovation Qualifications: Matric (Grade 12) Degree or diploma in Business Management, Operations, Finance, or a related field advantageous Advanced Microsoft Excel skills and strong systems capability Strong reporting and analytical ability Experience: Demonstrated experience managing operational teams within a billing, payments, or collections environment Strong background within financial services or insurance environments Working knowledge of debit order systems, payment processing, and collections strategies Experience with authenticated collections solutions such as DebiCheck Exposure to digital payment environments and billing optimisation practices Strong capability in data interpretation and reporting tools such as SQL, QlikView, or similar platforms Experience engaging with senior stakeholders and presenting operational insights Proven experience in process improvement, controls, and risk mitigation Exposure to project delivery and systems implementation initiatives Skills and Competencies: Strong leadership and team management capability Excellent communication and relationship-building skills across various stakeholder groups Strong commercial acumen with excellent analytical thinking Ability to interpret complex operational data and convert insights into action High attention to detail with strong reconciliation skills Ability to balance multiple priorities in a deadline-driven environment Proactive, solutions-focused, and able to work independently Strong understanding of operational risk, governance, and controls Innovative mindset with a passion for operational excellence If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions.

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