Business Analyst

Recruiter:

Global Recruitment

Job Ref:

168531

Date posted:

Monday, June 29, 2026

Location:

, South Africa

SUMMARY:
-

POSITION INFO:
Business Analyst 📍 Hybrid (Office, Remote & Merchant Site Visits) A leading financial services organisation is seeking a Business Analyst to support the optimisation of the customer credit application journey across a national merchant network. This role combines business analysis, customer experience, process improvement, and quality assurance. The successful candidate will work closely with merchants, customers, and internal teams to identify process inefficiencies, define business requirements, and support the implementation of solutions that enhance the customer experience. Key Responsibilities: Gather, analyse, and document business requirements Conduct customer journey and process analysis Visit merchant locations to observe and assess application processes Develop user stories, process flows, and acceptance criteria Collaborate with business and technology teams to implement improvements Participate in system testing and quality assurance activities Monitor and evaluate the effectiveness of implemented changes Minimum Requirements: 3–7 years' experience as a Business Analyst or similar role Experience in Customer Experience, Process Improvement, Product Operations, or Operations Analysis Financial Services, Credit, Fintech, or Retail Finance experience advantageous Strong analytical, problem-solving, and stakeholder engagement skills Experience with requirements gathering and documentation Exposure to system testing and quality assurance Valid driver's licence and willingness to travel locally Key Attributes: Customer-centric mindset Highly observant with strong attention to detail Proactive, curious, and solution-oriented Comfortable working in both field and office environments To apply, please submit your CV to .

Similar jobs you might be interested in:

Business Analyst - Sandton
Location: Johannesburg
Salary: R600 - R750
Progressive organisation in the legal sector has an exciting opportunity for a business analyst to analyse and improve business processes, financial systems and data flows, ensuring technology and workflows support efficient operations and strategic business objectives.
Today

BUSINESS ANALYST
Location: Johannesburg
Salary: Market Related
business analyst
Today

Senior Business Analyst
Location: Johannesburg
Salary: Market related
Senior business analyst
Today

TJ 18857 - Senior ERP Business Analyst (AI-Enabled Solutions & Business Central)- Remote
Location: Johannesburg
Salary: R150 000 per month CTC (Negotiable based on experience)
Senior ERP business analyst (AI-Enabled Solutions & business Central)- Remote
Today

Technical Business Analyst
Location: Centurion,gauteng
Salary: R60 000
Technical business analyst
1 day ago

Business Analyst
Location: Cape Town
Salary:
If you’re a business analyst who enjoys untangling complex requirements, challenging assumptions, and shaping real solutions, this role gives you the opportunity to work on initiatives where your analysis directly impacts customer outcomes and business performance.
2 days ago

Business Analyst
Location: Johannesburg
Salary: Market Related
Some people analyse businesses. Others help transform them. If you're the person who can spot inefficiencies before they appear on a report, translate operational challenges into practical solutions and bridge the gap between systems and strategy, this opportunity is worth exploring. Join a market-leading manufacturing and wholesale group where your ideas won't sit in a project file, they'll ...
3 days ago

Technical Business Analyst (Data-Driven | SQL | High-Impact Systems)
Location: Stellenbosch
Salary: 950 000 Annually
This is not your typical business analyst role. My client is looking for a technically-minded problem solver who enjoys working at the intersection of data, systems, and real-world impact. If you think like a developer, question how things work, and enjoy shaping solutions rather than just documenting them, this role will feel like home. You’ll join a small, highly capable team bui...
3 days ago

Senior Business Analyst-
Location: Pretoria
Salary: Hourly
ð Job Opportunity: Senior business analyst - Contract positionAbout the RoleOur client in the Financial Sector is embarking on a major transformation programme to modernise back-office capabilities. They are seeking a Senior business analyst to play a pivotal role in implementing a unified financial planning and reporting solution.
3 days ago

Business Analyst
Location: Johannesburg
Salary:
11 days ago