Business Line Manager - Engineering Services

SUMMARY:
Are you a strategic thinker with a passion for service excellence and operational leadership? We’re seeking a dynamic professional to lead regional operations for a growing industrial services division. This is your opportunity to step into a senior role where your impact will be felt across Southern Africa—driving performance, developing high-impact teams, and unlocking new growth opportunities in a fast-paced, solutions-driven environment.

POSITION INFO:

About the Company

Role Overview

Key Responsibilities

• Develop and execute a full potential plan for ES based on installed base insights.
• Take ownership of the division’s P&L and ensure consistent, profitable growth.
• Implement a diversified product, customer, and channel strategy.
• Strengthen aftermarket services by growing across five key service stages.
• Lead the roll-out of the digital strategy including connectivity upgrades and platform adoption.
• Build a competent and engaged team through leadership, training, and succession planning.
• Foster strong dealer networks and technician development to support service excellence.
• Promote alignment with Group values and compliance through ethical leadership and transparency.

Requirements

Experience & Skills

• Minimum 5 years in service operations or business leadership, ideally in mining or construction equipment.
• Strong strategic planning, financial acumen, and operational execution skills.
• Proven ability to lead teams, grow customer base, and drive innovation in services.
• Deep customer care ethos with high-level communication and interpersonal skills.
• Results-driven mindset with strong organisational and analytical capabilities.

Education & Knowledge

• University degree in Engineering or equivalent experience.
• Fluency in English with solid computer literacy.
• Understanding of financial metrics relevant to service and business operations.
• Product knowledge in power technique/construction/mining equipment is a distinct advantage.

Personality Attributes

• Highly motivated, entrepreneurial, and target-driven leader.
• Diplomatic, commercially astute, and an effective negotiator.
• Strong leadership presence with the ability to build trust and foster collaboration.
• Willingness to travel extensively within Southern Africa.

What’s in it for you?

• Join a global powerhouse committed to sustainability, innovation, and people-first culture.
• Be instrumental in shaping the service strategy and market footprint in Southern Africa.
• Competitive package:
  ‣ Basic Salary
  ‣ Car Allowance
  ‣ Medical Aid & Pension
• Opportunities for growth within a multinational organisation.