Business Operations Officer – Domestic Settlement Services - Fixed-term Contract (12 months)

SUMMARY:
The purpose of this position is to ensure the provisioning of effective and efficient payment and settlement services.

POSITION INFO:
JOB DESCRIPTION

• Provide support to participants and clearing and settlement operators through various mediums or communication channels.
• Log, monitor, escalate and resolve calls on the call logging system according to agreed service level standards.
• Compile operational and performance reports (internal and external) and customer support engagement reports.
• Analyse data and insights from systems to improve the effectiveness and efficiency of payment and settlement services.
• Monitor the system and its interlinked ancillary systems to ensure that all settlements take place within agreed standards and escalate when necessary.
• Conduct system testing and monitor market testing according to a system test framework, and test the cases developed by the system tester.
• Participate in projects by executing assigned tasks arising from changes to regulations, business and technology.
• Contribute towards and review business and functional requirements and test cases.
• Execute billing, reconcile financial accounts and ensure that costs are recovered.
• Assist with on-the-job training for company staff.
• Conduct participant training.
• Contribute towards the induction programme for new employees.
• Compile evidence or sample information for internal and external auditors and contribute to the Principles for Financial Market Infrastructures assessments.
• Identify and report on the operational risks of the unit.
• Prepare and execute resilience tests in line with business continuity management.
• Compile and update the operational and system manuals, procedures and processes.
• Execute the activities set out by the stakeholder management framework at the appropriate level to support operations.
• Coordinate and execute the onboarding and termination of participants (banks and non-banks) on the real-time gross settlement (RTGS) system.
• Capture, verify and update master data changes on the RTGS system.

• A National Diploma (NQF 6) in Business Administration, Financial Management or Operations Management; and
• A minimum of two to five years’ experience in financial services and/or banking services.

• Industry, organisational and business awareness knowledge and skill;
• Quality assurance knowledge and skill;
• Continuous improvement knowledge and skill;
• Continued learning and/or professional development knowledge and skill;