Business Process & Technology Partner

SUMMARY:
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POSITION INFO:

Design smarter processes. Build better systems. Turn data into decisions.

If you’re the kind of person who looks at a messy process and thinks “this can be done better”, and then actually goes and fixes it, this role will feel like home.

We’re looking for a dynamic Business Process & Technology Partner to sit at the intersection of operations, data, and technology, someone who can streamline workflows, introduce smart automation, and enable teams through practical, usable systems.

Working Environment - Hybrid | Nine-day fortnight option. Must be based in Cape Town. Please kindly forward your CV to or apply here directly.

Responsibilities

Process Engineering & Operational Improvement

• Analyse and map business processes across the organisation

• Identify inefficiencies, manual processes, and operational risks

• Redesign workflows and implement smarter, more efficient processes

• Drive a culture of continuous improvement

Data, Reporting & Insights

• Build and maintain dashboards and reporting tools

• Define and track key operational metrics (KPIs)

• Ensure data accuracy and integrity across systems

• Enable teams to make better, data-driven decisions

Technology & Automation

• Identify opportunities to automate workflows

• Implement digital tools and system integrations

• Support adoption of AI-enabled tools where relevant

• Translate business needs into clear technical requirements

• Coordinate system testing (UAT), defect tracking, and rollout readiness

Vendor & Platform Management

• Act as the bridge between business teams and tech vendors

• Oversee improvements to digital platforms (e.g. websites and systems)

• Monitor vendor performance and ensure value delivery

Change Management & Enablement

• Support teams in adopting new systems and processes

• Develop SOPs, training material, and user guides

• Provide hands-on support to ensure tools are used effectively

What You Need

• Degree in Industrial Engineering, Business Analysis, Information Systems, Operations or similar

• Minimum 5 years’ experience in a similar role

• Strong experience with:

  • Process improvement & workflow design

  • Data analysis & dashboard tools (Power BI, Tableau or similar)

  • Automation tools and digital systems

• Experience working with external developers or vendors is advantageous

• Exposure to AI tools is a bonus

What Sets You Apart

• You think in systems, not silos

• You’re both analytical and practical

• You can translate “business chaos” into structured solutions

• You’re comfortable working independently and influencing stakeholders

What’s In It For You

• Hybrid working environment

• Flexible work model with a nine-day fortnight option

• Opportunity to shape how a business operates through technology

• Market-related salary + pension + group life & disability cover

• A collaborative environment that values growth, innovation, and autonomy