Business Process Engineer (Merchant services) (CH799)

Our client in the banking Industry is looking for a Business Process Engineer in the are of Merchant Services, to be based in the Western Cape.

Purpose Statement

• To imagine, innovate, implement, and improve Merchant Services capabilities to deliver on the vision, specifically in respect of merchant growth in the SME market and the ideal client experience.
• To understand and translate the Merchant Services vision and strategy into the future operating model.
• Translate business needs emanating from various projects, ideas, or system changes into requirements for developing/buying IT systems. Support the development of change management and project plans for implementing the initiatives as well as the associated policies, procedures, and performance measures.

KPI's

• Translate Merchant Services vision and strategy into the future Operating Model to deliver client value and experience
• Design business processes and requirements to scale for growth
• Drive continuous improvement to ensure business benefits, client and regulatory needs are met

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant degree in Business Management or Logistics

Experience

Minimum:

• 5-8 years of enterprise wide Financial and/or Logistics business model design and operationalisation of new concepts

Ideal:

• Translating Divisional strategies and regulatory requirements into a business area target operating model
• Initiation and implementation of projects with the goal to implement the business area’s target operating model and improve business performance
• Initiate and drive continues improvement
• Influencing and collaborative leadership

Knowledge

• Knowledge and skill to conceptually design new Target Operating Model and ability to operationalise
• Financial acumen
• Design of Business Target Operating Models
• Banking transactional processes
• Business process mapping methodologies and requirements definition
• Project Management methodologies
• Continuous improvement best practices (Lean, 6-Sigma, Theory of constraints)
• Strategic insight

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills
• Business Process Modelling skills (Enterprise Architect, BPMN, IDEF-0, etc.)
• Interpersonal and relationship management skills

Competencies

• Deciding and initiating Action
• Persuading and influencing
• Presenting and Communicating information
• Creating and Innovating
• Delivering Results and Meeting Customer Expectations
• Adapting and respond to change
• Coping with pressures and setbacks
• Analysing

Conditions of Employment

• A valid driver's license and own vehicle is required
• Contactable via own mobile phone
• Must have fingerprints which are detectable/recognisable on the company's internal electronic banking system
• Clear criminal and credit record

General:

• Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.