Business Solutions Support Analyst

SUMMARY:
To provide systems-related configuration and business support to users of critical domestic business systems within the Department.

POSITION INFO:

JOB DESCRIPTION

• Define and interpret business needs and requirements as well as compile functional specifications for new and existing business solutions for department .
• Coordinate, guide and oversee the implementation and change management of new solutions, enhancements and upgrades to existing systems, in consultation with stakeholders, to ensure alignment with business needs and requirements (business processes, reports, upgrades, patches and fixes).
• Maintain the master data on department domestic systems to ensure its integrity.
• Guide and manage system testing as well as verify testing results against the defined test-case criteria.
• Provide ad hoc training as well as guide and oversee externally provided training and support on all functional system changes to internal and external users of the systems, including commercial banks.
• Establish and maintain relevant stakeholder relationships as well as represent the department at relevant industry forums.
• Participate in ad-hoc business systems and market participant projects
• Stay abreast of business/market changes and apply these in the course of own work.
• Maintain policy changes on the system.
• Identify risks in own area and assist in the mitigation thereof.
• Monitor and facilitate the timely resolution of all systems-related issues reported by the Department users and other external users and manage the incident management process as well as provide development support to ensure efficient service delivery.
• Coordinate and communicate decisions during major system incidents

• A Bachelor degree (NQF 7) in Finance/Banking OR equivalent combination of education and job-related experience.
• Five to seven years of relevant work experience as a Systems Analyst, with at least three years of work experience in a treasury, capital or financial markets environment; and
• Good knowledge of capital or financial markets value chains, role players and processes.

• Strong product knowledge, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements;
• Analytical knowledge and skills;
• Above-average skills in interpersonal relations, time management, report-writing, stakeholder management and communication; and
• The ability to display attention to detail.