Business Solutions Support Analyst

SUMMARY:
To provide systems-related business support to users of critical business systems within the Supply Chain Division.

POSITION INFO:
JOB DESCRIPTION Work closely with business and the Business Solutions and Technology Department to define and interpret business needs and requirements and compile a business case for new and existing business solutions. Coordinate, guide and oversee the implementation and change management of new solutions, enhancements and upgrades to existing systems, in consultation with business other stakeholders, to ensure alignment with business needs and requirements, such as business processes, reports, upgrades, patches and fixes. Guide and manage business testing and verify testing results against the defined test-case criteria. Establish and maintain stakeholder relationships to ensure the efficient running of business systems, identify future business requirements and opportunities for optimisation, and propose solutions. Manage the master data on systems to ensure data integrity, accurate end-to-end transaction processing and the mitigation of systems-related risks. Provide ad hoc training, and guide and oversee externally provided training and support on all functional system changes for internal and external users of the systems, including cash centre personnel. Manage the development, maintenance, updating and implementation of training material and the learner management system platform through internal and external stakeholders and partners. Monitor and facilitate the timely resolution of all systems-related issues reported by the cash centres and other Head Office users and manage the incident management process to ensure efficient service delivery. Act as the central systems coordinator with the cash industry for systems-related matters, including invoking systems-related business continuity procedures. Assess the business impact of systems changes initiated by external factors, whether from within or outside the company. Provide reports and recommendations on the system development life cycle. Establish and maintain relevant stakeholder relationships and represent the department at relevant industry forums. Ensure that governance principles are in place and implemented throughout all change processes. Maintain policy changes on the system. JOB REQUIREMENTS At least a Bachelor's degree, such as a BCom or BSc in Information Systems, an information technology qualification or an equivalent qualification in a related field; and A minimum of five to seven years' experience in a financial business support and analysis.