Business Support Analyst (Charles River IMS) (CPT)

Recruiter:

Datafin IT Recruitment

Job Ref:

104589

Date posted:

Tuesday, July 7, 2026

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:
ENVIRONMENT: JOIN the global team of an Independent Asset Management Firm supporting the main order management system, trading platforms as well as other Front Office applications as its next Business Support Analyst. The scope of the role also encompasses analysis and resolution of problems and issues arising from Middle Office and Front Office users. Issues primarily relate to trade life cycle (including implementation, execution and settlement) as well as any data or platform issues that support the trade lifecycle. The ideal candidate must have at least 3 years relevant work experience including exposure to the trade lifecycle \/ supporting Front Office users (Trading, Operations, Portfolio Management) with Charles River IMS and a client focused and collaborative approach. Any proficiency with SQL and CRIMS or any other OMS will prove beneficial. DUTIES: · Provide a first point of contact to the business to enable efficient and effective restoration of incidents and requests for service. · Be responsible for initial assessment, prioritization, triage, escalation and resolution of incidents and requests relating to Front Office Support Team. · Provide clear communication and instruction to users on related issues. Escalating to senior management and key stakeholders where necessary. · Maintain a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. · Assist management with reporting and audit across the Front Office Support Team. · Be flexible to occasionally support colleagues or clients outside of standard South African business hours. REQUIREMENTS: · Charles River IMS · Exposure to the trade lifecycle \/ supporting Front Office users (Trading, Operations, Portfolio Management) for a minimum of 3 years. · Good analytical and problem-solving skills. · Proven interest in Technology and Finance. · Good Customer Service. · SQL desirable. · CRIMS highly desirable or any other OMS. ATTRIBUTES: · The ability to build and maintain meaningful relationships. · A client focused and collaborative approach. · Ambition, balanced with decency and humanity. · Ability to analyse, interpret and assimilate information.

Similar jobs you might be interested in:

Business Support Analyst (Charles River IMS) (CPT)
Location: Cape Town
Salary:
Today

Business Support (& Digital Systems) Assistant
Location: Capetown
Salary: R35,000 per month
This is a varied and highly administrative role combining business support, systems administration, digital content coordination, website administration, CRM reporting, and first-line client support.
22 days ago

Client Data Analyst (Fund Operations) (Contract) (CPT)
Location: Cape Town
Salary:
Today

Business Analyst- Supply Chain
Location: Cape Town
Salary: R70k - 85k per month
We are seeking an experienced and highly analytical Senior business analyst to join our team.
Today

Enterprise Technology Business Platforms Analyst
Location: Cape Town
Salary: Monthly
We’re looking for an intermediate business Systems analyst to support the delivery, improvement, and governance of enterprise platforms across IT, Finance, HR, CRM, Media, and Operations. This role acts as the bridge between business stakeholders, vendors, and technical teams, making it ideal for someone who understands systems, processes, and data.
1 day ago

Systems Analyst
Location: Cape Town
Salary:
An industry leading Bank has an exciting opportunity available for a Systems analyst with experience in the Telecommunications space to join their team.
1 day ago

Credit Risk Analyst (IFRS 9) â Newly Qualified
Location: Cape Town
Salary:
If you’re a newly qualified CA(SA) or equivalent with an interest in credit risk and IFRS 9, this Credit Risk analyst role could be your next move. Join a high-performing, data-driven team where your insights directly influence business decisions.Company and Job Description:This role sits within a Finance and Risk team in a commercially focused environment, where managing credit exposure is ...
1 day ago

IT Security Engineer
Location: Stellenbosch
Salary: Monthly
Are you a security-focused professional who thrives on investigating threats, responding to incidents, and strengthening cyber resilience? This is an exciting opportunity to join a fast-paced, multi-client environment where you'll work with cutting-edge security technologies and play a critical role in protecting business operations.
4 days ago

Junior Actuarial Analyst
Location: Cape Town
Salary:
Launch your Actuarial career with a leading financial organisation where you'll gain hands-on exposure to pricing models, data analytics, and actuarial modelling. This opportunity is ideal for a Junior Actuarial analyst who is passionate about applying technical skills to solve business challenges while developing expertise in pricing, reserving, and predictive modelling within a collaborative act...
4 days ago

Actuarial Analyst
Location: Cape Town
Salary:
Take the next step in your Actuarial career with a leading financial services organisation where you'll play a key role in developing sophisticated pricing models and driving data-led decision-making. This opportunity is ideal for an Actuarial analyst with strong technical capabilities who enjoys building predictive models, solving complex business challenges, and contributing to actuarial transfo...
4 days ago