Business Support Analyst (Charles River IMS) (CPT)

SUMMARY:
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POSITION INFO:
ENVIRONMENT: JOIN the global team of an Independent Asset Management Firm supporting the main order management system, trading platforms as well as other Front Office applications as its next Business Support Analyst. The scope of the role also encompasses analysis and resolution of problems and issues arising from Middle Office and Front Office users. Issues primarily relate to trade life cycle (including implementation, execution and settlement) as well as any data or platform issues that support the trade lifecycle. The ideal candidate must have at least 3 years relevant work experience including exposure to the trade lifecycle \/ supporting Front Office users (Trading, Operations, Portfolio Management) with Charles River IMS and a client focused and collaborative approach. Any proficiency with SQL and CRIMS or any other OMS will prove beneficial.   DUTIES: ·        Provide a first point of contact to the business to enable efficient and effective restoration of incidents and requests for service. ·        Be responsible for initial assessment, prioritization, triage, escalation and resolution of incidents and requests relating to Front Office Support Team. ·        Provide clear communication and instruction to users on related issues. Escalating to senior management and key stakeholders where necessary. ·        Maintain a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude. ·        Assist management with reporting and audit across the Front Office Support Team. ·        Be flexible to occasionally support colleagues or clients outside of standard South African business hours.   REQUIREMENTS: ·        Charles River IMS ·        Exposure to the trade lifecycle \/ supporting Front Office users (Trading, Operations, Portfolio Management) for a minimum of 3 years. ·        Good analytical and problem-solving skills. ·        Proven interest in Technology and Finance. ·        Good Customer Service. ·        SQL desirable. ·        CRIMS highly desirable or any other OMS.   ATTRIBUTES: ·        The ability to build and maintain meaningful relationships. ·        A client focused and collaborative approach. ·        Ambition, balanced with decency and humanity. ·        Ability to analyse, interpret and assimilate information.