Business Support and Marketing Manager : Platform

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

3360547240

Date posted:

Wednesday, April 27, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

TEMP ASSIGNMENT : 6 MONTHS

- Operations management

Manage all operational requirements for the supply side of the Platform.
Define, document and manage Marketplace governance and rules of engagement
Marketplace product and service bundle management – including product mix, bundle mix, service mix and subscription mix
Manage all pricing and margins with the mix of products and services
Revenue, margin and volume business modelling and forecasting
Key involvement in Orchestration Exco – Using platform data to create matches between producers and consumers
Constantly work on marketplace design and CX improvements together with Manco

- Partner management

Identify, negotiate with, onboard and manage 3rd party and internal partnerships who are onboarded into the Platform
Define and control the quality of products and services loaded by partners onto the marketplace
Work closely with partner, CX and UX/UI teams to ensure products and services are displayed in a world class manner
Negotiate marketplace commissions from partners on behalf of the platform
Manage relationships between platform and payment service providers

- Measures of success

Achievement of financial objectives
Successful delivery and implementation of the client journey
Increased user and customer take up
Customer satisfaction ratings
Adherence to risk and compliance requirements

Must have a degree in Business Commerce/ Finance and Accounting

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