Business Support and Marketing Manager : Platform

TEMP ASSIGNMENT : 6 MONTHS

- Operations management 

• Manage all operational requirements for the supply side of the Platform.
• Define, document and manage Marketplace governance and rules of engagement
• Marketplace product and service bundle management – including product mix, bundle mix, service mix and subscription mix
• Manage all pricing and margins with the mix of products and services
• Revenue, margin and volume business modelling and forecasting
• Key involvement in Orchestration Exco – Using platform data to create matches between producers and consumers
• Constantly work on marketplace design and CX improvements together with Manco

- Partner management 

• Identify, negotiate with, onboard and manage 3rd party and internal partnerships who are onboarded into the Platform
• Define and control the quality of products and services loaded by partners onto the marketplace
• Work closely with partner, CX and UX/UI teams to ensure products and services are displayed in a world class manner
• Negotiate marketplace commissions from partners on behalf of the platform
• Manage relationships between platform and payment service providers

- Measures of success

• Achievement of financial objectives
• Successful delivery and implementation of the client journey
• Increased user and customer take up
• Customer satisfaction ratings
• Adherence to risk and compliance requirements

Must have a degree in  Business Commerce/ Finance and Accounting