CLIENT CARE MANAGER

Recruiter:

MH Solutions

Job Ref:

CT001707/PB

Date posted:

Friday, February 18, 2022

Location:

Midrand, South Africa

JOB SUMMARY:
Our client has a vacancy for a Client Care Manager. Main responsibilities of this role is to manage the services, output and compliance of Client database.

JOB DESCRIPTION:

Responsibilities

Manage turn-around time, feedback, uptime and data integrity;
Resolution of all queries in line with client expectations;
Manage Client database integrity to the naming convention is standardized on Sales Force and FM;
Implement and manage SLA for all Client’s allocated;
Manage Client’s training needs;
Manage the de and re-installation, peripheral installations and maintenance within agreed SLA/timeframe;
Accurate and timeous daily, weekly and monthly reporting;
Conduct regular system audits and reconciliation that data is correct on FM Pro, Dynamix, Sales Force and Fleet Active

Must have requirements include:

Matriculation;
Tertiary Qualification (Business Management Diploma or similar);
OWN TRANSPORT AND VALID DRIVER’S LICENCE – NON-NEGOTIABLE!
2-3 years Relationship or Key Account management experience;
Ability to set and execute a client relationship strategy;
Ability to work independently and take initiative;
Computer Literacy - Intermediate to Advanced in terms of MS Office, MS Outlook, MS Work, MS Excel and MS Word;
Excellent business communication skills both written and verbal; and
Fleet Management/Logistics Experience advantageous.

PLEASE FORWARD YOUR UPDATED CV (MS WORD FORMAT) & CURRENT SALARY STRUCTURE TO priscilla@mhgroup.co.za

Should you not hear from us within 2 weeks of the closing date, please deem your application is unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Client Care Manager (Pretoria - MONTANA)
Location: Pretoria
Salary:
Main PurposeThe client care manager is responsible for leading and managing the customer care team to deliver exceptional service standards, drive performance, and continuously improve the overall customer experience.
5 days ago

Client Care Consultant x 4 (Pretoria - MONTANA)
Location: Pretoria
Salary:
Main PurposeThe client care Consultant is responsible for delivering exceptional customer service by effectively managing client interactions, resolving queries, and ensuring a seamless customer experience across all communication channels.
5 days ago

Sales Manager (Used Trucks)
Location: Johannesburg
Salary:
1 day ago

Regional After Sales Manager (Commercial vehicle/ truck)
Location: Johannesburg
Salary:
1 day ago

General Manager
Location: Centurion
Salary: R40000
General manager (GM)OverviewOur client is seeking a high-impact General manager to take full ownership of a fast-growing, multi-entity business. This role is suited to a hands-on leader who thrives in complex environments, brings structure to operations, and drives consistent execution across teams, systems, and performance. This is an opportunity to play a key role in scaling a dynamic service-ba...
3 days ago

TMO 18322 - Senior Business Development Manager – Specialty Chemicals
Location: Johannesburg
Salary: R1m – R1.2m (Neg)
Senior Business Development manager – Specialty Chemicals
7 days ago

DMC Retail Travel Specialist
Location: Sandton
Salary: Market related
- Creative planning and designing of itineraries, Managing the reservations process for bookings .
9 days ago

Operations Manager (Digital Business Solutions) (JHB)
Location: Johannesburg
Salary:
15 days ago

Deputy Factory Manager + GCC
Location: Gauteng
Salary: Salary; Profit-sharing; 13th Cheque; Medical Aid Contribution; Pension/Provident Fund Benefits
My esteemed client, a leading entity in the manufacturing sector and a prominent member of a publicly traded group, is seeking a dynamic and resilient Engineer in the position as Deputy manager. This role is highly demanding and requires an individual capable of excelling in a fast-paced, challenging environment. GCC required.
16 days ago

Regional Sales Representative - Clinical Diagnostic Point of Care, Gauteng
Location: Johannesburg
Salary: Monthly
A well-known life sciences and clinical diagnostic distribution company requires the above to achieve the company’s strategic objectives by growing and driving sales by promoting life sciences and clinical diagnostic products and services to Key Accounts and New Customers.
21 days ago

CLIENT CARE MANAGER

Similar jobs you might be interested in:

Create a free job alert for CLIENT CARE MANAGER in Midrand