CRM Consultant

Recruiter:

iStaff Recruitment

Job Ref:

CPT000909/CH

Date posted:

Monday, May 18, 2026

Location:

Pretoria, South Africa

Salary:

Monthly

SUMMARY:
Position available for a CRM Consultant.
This is an exciting opportunity for someone to build strong pharmacy partnerships, enhance the client experience, and drive engagement through proactive, data-driven communication.

POSITION INFO:
Minimum Requirements

Grade 12
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Strong working knowledge of Excel (data analysis, reporting, dashboards preferred)
Ability to convert data insights into practical business recommendations
Professional telephone manner with confidence in client interaction
Strong analytical skills with the ability to interpret and present data clearly and effectively
Ability to effectively manage multiple clients, tasks, and competing priorities simultaneously
Strong administrative, organisational, and attention-to-detail skills Strong problem-solving capabilities with a customer-focused approach
Experience with CRM systems
Working with data-driven tools and reporting platforms

Duties and Responsibilities:

Maintain a healthy Pharmacy Health Score across all allocated pharmacies
Record, monitor, and address all pharmacy-related queries within a 24-hour turnaround time
Perform pharmacy setup validations to support effective on-boarding and day-to-day operations
Manage pharmacy-related data, reporting, and analytical activities
Coordinate introductions and on-boarding processes for new pharmacy partners
Manage and support the full Pharmacy Journey lifecycle
Conduct two monthly engagement sessions with assigned pharmacies, including Operational and Owner meetings
Track data feeds and monitor activation performance metrics
Create and distribute campaign recommendations aimed at improving engagement and performance
Ensure compliance with consent management processes and data governance requirements
Provide consistent, accurate reporting and feedback to management
Establish and maintain strong, long-term relationships with pharmacy clients

PLEASE NOTE: Thank you for your interest in this position, we will review and be in touch if you are suitable.

Due to the amount of applications we receive for each position, we are unable to respond to each one individually. Please accept your application as unsuccessful if you had no feedback within 7 days of applying. Your CV will remain on our database and we will be in touch for other suitable positions.

*** In the meantime, please download our

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