CRM Process Systems Specialist

Recruiter:

EQ Plus

Job Ref:

GTG008771/CVE

Date posted:

Tuesday, August 11, 2026

Location:

Pretoria, South Africa

SUMMARY:
Our client is seeking an experienced CRM Specialist to take ownership of CRM and Salesforce initiatives, customer data governance, and related projects. The successful candidate will play a key role in ensuring accurate and integrated customer data while supporting customer acquisition, conversion, and retention.

Location: Menlyn Maine, Pretoria
Work Model: Hybrid
Contract: Initial 12-month contract, with potential for renewal or permanent

POSITION INFO:
Key Responsibilities Manage and optimise CRM and Salesforce platforms. Ensure strong data governance and compliance with POPIA requirements. Maintain accurate, reliable, and integrated customer data. Support and deliver CRM, technology, and systems-related projects. Leverage customer data and insights to improve acquisition, conversion, and retention. Collaborate with key stakeholders to drive effective CRM strategies and processes. Requirements 3-5 years' relevant CRM experience. Proven Salesforce experience . Strong understanding of CRM, project management, and data literacy . NQF Level 7 qualification (Degree\/Diploma). ND in Marketing Communications or a related field. Knowledge of POPIA and data governance will be advantageous. Key Success Indicators Effective CRM and Salesforce ownership. Strong data governance and POPIA compliance. Accurate and integrated customer data. Successful project and systems delivery. Improved customer acquisition, conversion, and retention. Email updated CV's to

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