Channel Manager

SUMMARY:
An exciting opportunity exists for a commercially driven and operationally strong Channel Manager to join a leading player in the road freight industry. This role will take ownership of a growing national partner and counter network, ensuring operational excellence, service delivery, profitability, and an exceptional customer experience.

POSITION INFO:
Responsibilities:

• Drive the growth and performance of the national partner/counter network
• Identify, onboard, and manage strategic retail and agent partners
• Negotiate commercial agreements, SLAs, pricing structures, and performance terms
• Monitor operational performance, service quality, and customer experience across the network
• Drive revenue growth, profitability, and cost-to-serve improvements
• Implement and manage SOPs, compliance standards, and operational controls
• Conduct partner performance reviews, audits, and continuous improvement initiatives
• Collaborate with Operations, Commercial, Finance, and Customer teams to optimize network performance
• Analyze operational and commercial data to identify trends, risks, and growth opportunities
• Ensure effective cash handling, reconciliation, and risk management processes
• Support technology integration, reporting visibility, and operational efficiency initiative

• Minimum 5 years’ experience within Road Freight, Logistics, Channel Management, Retail Operations, or Last-Mile Distribution
• Proven experience managing partner/vendor/channel networks
• Strong commercial negotiation and stakeholder management skills
• Experience managing operational performance, service delivery, and SLA adherence
• Strong understanding of logistics operations, customer experience, and network optimization
• Financial and commercial acumen with exposure to pricing, costing, and margin management
• Strong analytical, problem-solving, and reporting ability
• Exposure to POS systems, logistics technology, scanning systems, or operational integrations advantageous
• Relevant tertiary qualification advantageous
• Valid driver’s license and own vehicle essential