Claims Specialist

Recruiter:

SA Commercial (Pty) Ltd

Job Ref:

CPT000209/SH

Date posted:

Tuesday, August 25, 2026

Location:

Cape Town, South Africa

SUMMARY:
Job Description

We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver exceptional service to customers
across multiple channels.

Key Responsibilities

Query Handling (Inbound/E-mail/Webchat/etc.)
Responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers
Liaising with internal/ external parties to resolve customer queries
Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner
Provide accurate information to customers

POSITION INFO:
Requirements Minimum of 2 years customer service experience within the international markets. A minimum of 12 months contact centre experience in a dual - focus capacity. Grade 12 Travel and tourism experience will be advantageous. Working hours Monday - Friday Good salary Why Join ATM Group? At ATM Group, we believe our people are our greatest asset. We offer a supportive, inclusive environment where you'll be empowered to grow your career while making a real difference to our customers. We provide: Comprehensive onboarding and training. Ongoing coaching and development. Career progression opportunities. A collaborative and supportive team culture. The opportunity to work with globally recognized brands. Exposure to a fast-paced, international BPO environment.

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