Commercial Business Analyst

SUMMARY:
A leading organisation within the courier and logistics sector is seeking a commercially astute and highly analytical Business Analyst to support the growth and optimisation of key strategic accounts.

POSITION INFO:
This role sits at the intersection of commercial strategy, data analytics, and client engagement, making it ideal for a professional who can translate complex data into actionable business decisions.

You will partner closely with Account Executives and key clients, driving profitability, operational alignment, and long-term account growth through deep analysis and strategic insight.

This is not a reporting role — it is a commercially focused, client-facing position requiring strong analytical thinking and the confidence to influence decision-making at multiple levels.

Key Responsibilities:

• Conduct detailed profitability and cost-to-serve analysis across accounts, services, and regions
• Identify margin improvement opportunities and cost inefficiencies
• Provide actionable insights to drive revenue growth and operational performance
• Support continuous improvement initiatives across commercial and operational workflows
• Analyse trends, risks, and performance deviations, proactively flagging issues
• Prepare and present weekly performance and profitability reports
• Act as a trusted advisor to both internal stakeholders and clients
• Support the onboarding of new clients, including technical, operational, and commercial integration
• Align customer requirements with internal capabilities to drive sustainable account growth

• BCom Degree (Business, Logistics, Supply Chain, or a Data-related field)
• 5+ years’ experience as a Business Analyst or Project Manager
• 5+ years’ experience within courier, logistics, or supply chain environments
• Strong understanding of pricing models, margins, and cost structures
• Proven ability to manage multiple projects and stakeholders

• Advanced Microsoft Excel and data analysis skills
• Experience with CRM systems and logistics platforms
• Exposure to API integrations (JSON/API knowledge advantageous)
• Strong reporting, dashboarding, and performance tracking capability

• A commercially minded Analyst — not just a data processor
• Strong problem-solving and critical thinking ability
• Excellent communication and stakeholder engagement skills
• High attention to detail with a structured, disciplined approach
• A professional who can operate confidently in a client-facing environment

• Direct exposure to large, strategic accounts
• Opportunity to influence commercial decisions and profitability
• Work within a high-performance, data-driven environment
• Strong growth potential within a leading logistics business