Contract Manager Housekeeping (Woodmead)

SUMMARY:

Job Title: Contract Manager Housekeeping 
Location: Gauteng - Woodmead 
Industry:  Hospitality & Facilities Management
Type: Full-Time       / Environment: Service Driven 

About the Role
Our client is looking for hands-on, results-driven Contract Managers with exceptional people skills and specialized experience in Housekeeping and Cleaning Operations within the Hotel and Hospitality sectors to join their team in Gauteng. In this role, outstanding interpersonal skills are key. You will be actively managing and motivating on-site cleaning staff, working closely with the hotel Executive Housekeeper, and acting as a professional, client-facing representative to ensure seamless operations and service excellence.

POSITION INFO:
What you'll be doing Team Leadership & People Management: Direct, motivate, and mentor site cleaning teams and room attendants across rotating shifts; foster a positive working environment, handle shift rosters, manage absenteeism, and conduct hands-on training. Client & Housekeeper Collaboration: Work closely in tandem with the client's Executive Housekeeper and site management; maintain open communication channels and directly handle client queries, feedback, and operational requirements. Housekeeping & Operational Excellence: Oversee daily cleaning operations, enforcing hotel-grade hygiene standards, room turnarounds, and room inspection protocols across designated properties. SLA & Relationship Management: Conduct regular SLA feedback meetings with hotel management, proactively resolve complaints, and ensure continuous service improvements. Financial & Resource Control: Monitor contract profitability, manage site budgets, control wage costs, audit cleaning chemical\/equipment usage, and maintain accurate asset registers. Health & Safety Compliance: Enforce strict Occupational Health and Safety (OHS) standards, color-coding protocols, chemical safety (MSDS), and audit readiness. What you'll need Minimum 3-5 years of contract management or supervisory experience strictly within Housekeeping and Cleaning Services (Hotel, Resort, Lodge, or Boutique Hospitality environment). In-depth knowledge of hotel housekeeping standards, cleaning methodologies, chemical management, room inspection workflows, and guest satisfaction standards. Shift Availability: Fully available and willing to work flexible shift rosters, including weekends and public holidays as dictated by operational needs. Transport: Must have reliable, dependable transport to and from work for scheduled shift times. Compliance & HR: Solid understanding of South African labour legislation (BCEA, LRA), OHS standards, and performance management. Gr12 - Matric Pass, tertiary qualification in Hospitality Management, Facilities Management, or Operations is advantageous. Exceptional interpersonal, communication, and relationship-building skills with a proven ability to lead and manage cleaning teams while dealing diplomatically with clients and Executive Housekeepers What is in it for you? Competitive Remuneration: R15 000 CTC (includes 5.25% provident fund contribution). Dynamic Environment: A high-performance culture that values strong leadership, team development, and service excellence. Stability & Growth: Permanent position with a leading national service provider and a structured pathway toward Area Manager or Operations Manager roles. A Few Things to Know Environment: Fast-paced, service-intensive, and people-centric. Schedule: Shift work required (day, night, weekend, and holiday rotations depending on site requirements). Transport: Reliable transport to ensure punctual arrival for shift handovers is essential. Ready to Apply? Click Apply and please complete your application in full. If you don't hear from us within 3 months, your application was not successful. However, we may contact you for other roles in the future (with your permission). Data Privacy Notice By applying, you consent to Elchemie processing your personal data for the purpose of job matching. Your data will be securely stored and shared only with trusted service providers and clients.