Customer Care Manager

Recruiter:

Sydsen

Job Ref:

JHB002251/DT

Date posted:

Sunday, February 13, 2022

Location:

Pretoria, South Africa

Salary:

25 000 Monthly

JOB SUMMARY:
Customer Care Manager (Technical/Aftersales) - Pretoria - Gauteng

JOB DESCRIPTION:

Our client is looking for a Technical & Aftersales Customer Care Manager to join their team in Pretoria.

Requirements:

3 years Aftersales Manager / Customer Care Manager / Team leader experience required
Technical knowledge of vehicles preferred
Motor industry experience advantageous
Experience in Contact Centre Operations preferable
Available ASAP

Responsibilities:

People Management: Leading and developing a team of customer care agents
Ensure all enquiries / complaints are dealt with timeously and efficiently by eliminating barriers to productivity and quality.
Carry out supervisory responsibilities in line with the company policy and procedures
Owning and driving performance metrics with the team to achieve customer promise expectations
Manage and maintain relationships with stakeholders such as customers, suppliers, other departments within the company and so forth.
Stats and Reporting
Solving complex customer service issues and proactively head off negative service trends through Quality Assurance, training etc.

About you:

Have an absolute passion for ensuring a great customer experience with every contact.
Excellent interpersonal and communication skills.
Proficiency in all Microsoft applications with exceptional data analysis skills.
Determination as a team player and decision making and leadership skills.
A sense of urgency

APPLY NOW!

Visit our Website for more opportunities: />
FOLLOW OUR PAGE ON FACEBOOK, INSTAGRAM, AND LINKEDIN

SYDSEN RECRUIT - THE NEXT LEVEL OF EMPLOYMENT.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

French - Customer care Agent
Location: Johannesburg
Salary: neg Monthly
We are looking for a dynamic and customer-focused French-Speaking customer care Agent or Spanish speaking agent to join our international contact centre team. This role is ideal for someone with strong interpersonal skills, solid IT proficiency, and previous experience in delivering excellent customer service in a fast-paced, multilingual global call centre environment.
16 days ago

Customer Care Intern
Location: Johannesburg
Salary:
Signa Opportunity is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.About the YES InitiativeThe initiative was launched by the President in 2018 and is a partnership with the government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace ...
16 days ago

Inventory Manager
Location: Johannesburg
Salary:
23 days ago

Code 14 BVO Driver
Location: Pretoria
Salary:
CODE 14 BVO DRIVERThe purpose of a driver is the timely delivery and/or collections of products, etc. The driver is also responsible for the maintenance, cleaning and periodic checks of the vehicles and to assist with other tasks as requested.
Today

Business Development Manager -Sandton
Location: Johannesburg
Salary: ***Salary – Around R480,000 – R600,000 Annual CTC /Negotiable further & depending on the experience, book/networks, etc. The CTC includes medical aid and provident fund. / BDM’s qualify for commission from R1 / The bonus and commission will depend on how aggressive the salary is.
Business Development manager -Sandton
2 days ago

Industrial Seals Key Account Manager - Mechanical Engineering - Jet Park
Location: Jet Park
Salary: Negotiable
Industrial Seals Key Account manager - Mechanical Engineering - Jet Park
3 days ago

SHEQ Manager
Location: Johannesburg
Salary: 60000 Monthly
We are seeking a Group SHEQ manager to lead and manage the safety, health, quality assurance and compliance aspects of the business.
7 days ago

Project Manager
Location: Centurion
Salary:
Our client in the software sector is seeking a Project manager with BSS experience, on a contract duration of 6 months
13 days ago

Ecommerce Manager Job | Joburg | Apparel Retail Group
Location: Johannesburg
Salary: Negotiable
Leading South African and well know International Apparel Retail Group has an ECOMMERCE manager JOB available in Johannesburg.
13 days ago

Service Centre Manager (Material Handling Equipment)
Location: Johannesburg
Salary: Salary: TCTC R63 000 Kpm
An experienced Service Centre manager is required for permanent employment in the East Rand. The successful candidate will be responsible for leading all operations and sales functions within a busy service centre environment, aligned with the company’s customer service and sales strategy
14 days ago

Customer Care Manager

Similar jobs you might be interested in:

Create a free job alert for Customer Care Manager in Pretoria