Customer Care Manager

Recruiter:

Sydsen

Job Ref:

JHB002251/DT

Date posted:

Sunday, February 13, 2022

Location:

Pretoria, South Africa

Salary:

25 000 Monthly

JOB SUMMARY:
Customer Care Manager (Technical/Aftersales) - Pretoria - Gauteng

JOB DESCRIPTION:

Our client is looking for a Technical & Aftersales Customer Care Manager to join their team in Pretoria.

Requirements:

3 years Aftersales Manager / Customer Care Manager / Team leader experience required
Technical knowledge of vehicles preferred
Motor industry experience advantageous
Experience in Contact Centre Operations preferable
Available ASAP

Responsibilities:

People Management: Leading and developing a team of customer care agents
Ensure all enquiries / complaints are dealt with timeously and efficiently by eliminating barriers to productivity and quality.
Carry out supervisory responsibilities in line with the company policy and procedures
Owning and driving performance metrics with the team to achieve customer promise expectations
Manage and maintain relationships with stakeholders such as customers, suppliers, other departments within the company and so forth.
Stats and Reporting
Solving complex customer service issues and proactively head off negative service trends through Quality Assurance, training etc.

About you:

Have an absolute passion for ensuring a great customer experience with every contact.
Excellent interpersonal and communication skills.
Proficiency in all Microsoft applications with exceptional data analysis skills.
Determination as a team player and decision making and leadership skills.
A sense of urgency

APPLY NOW!

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