Customer Care Manager

Recruiter:

Sydsen

Job Ref:

JHB002251/DT

Date posted:

Sunday, February 13, 2022

Location:

Pretoria, South Africa

Salary:

25 000 Monthly

JOB SUMMARY:
Customer Care Manager (Technical/Aftersales) - Pretoria - Gauteng

JOB DESCRIPTION:

Our client is looking for a Technical & Aftersales Customer Care Manager to join their team in Pretoria.

Requirements:

3 years Aftersales Manager / Customer Care Manager / Team leader experience required
Technical knowledge of vehicles preferred
Motor industry experience advantageous
Experience in Contact Centre Operations preferable
Available ASAP

Responsibilities:

People Management: Leading and developing a team of customer care agents
Ensure all enquiries / complaints are dealt with timeously and efficiently by eliminating barriers to productivity and quality.
Carry out supervisory responsibilities in line with the company policy and procedures
Owning and driving performance metrics with the team to achieve customer promise expectations
Manage and maintain relationships with stakeholders such as customers, suppliers, other departments within the company and so forth.
Stats and Reporting
Solving complex customer service issues and proactively head off negative service trends through Quality Assurance, training etc.

About you:

Have an absolute passion for ensuring a great customer experience with every contact.
Excellent interpersonal and communication skills.
Proficiency in all Microsoft applications with exceptional data analysis skills.
Determination as a team player and decision making and leadership skills.
A sense of urgency

APPLY NOW!

Visit our Website for more opportunities: />
FOLLOW OUR PAGE ON FACEBOOK, INSTAGRAM, AND LINKEDIN

SYDSEN RECRUIT - THE NEXT LEVEL OF EMPLOYMENT.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Automotive Customer Care - OEM Level - Gauteng, Bryanston
Location: Bryanston
Salary:
Report to: customer Experience manager / Aftersales managerRemuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Our client is an exciting new automotive brand establishing its head office operations and building the business from the ground up. This role is suited to an enthusiastic, committed professional who is eager to be part of a long-te...
Today

TMO 17718 - Logistics Manager – Agriculture
Location: Johannesburg
Salary: R800k -R900k
Logistics manager – Agriculture
Today

Key Account Executive
Location: Midrand
Salary: 30000
Our client is looking for a Key Account Executive to join their team in Midrand
1 day ago

Regional Manager
Location: Fourways
Salary:
Regional manager - Luxury BrandsGauteng Region720 000 P/A
2 days ago

New Vehicle Sales Executive - Bryanston
Location: Johannesburg
Salary:
#DriveYourcareerForward by working for a top selling vehicle brand.Are you a sales powerhouse ready to take your career to the next level? Our client is on the lookout for TOP SALES TALENT to join their dynamic team!As a Sales Executive, you'll be the face of the brand, driving sales, boosting profitability, and delivering an exceptional customer experience. Your mission? Smash those sales targets...
7 days ago

Key Account Manager - Spar
Location: Johannesburg
Salary: 650000 Monthly
Well established company in JHB North seeks a Key Account manager who has dealt with Spar
7 days ago

Finance & Insurance Manager - Gauteng, Bryanston
Location: Johannesburg
Salary:
Finance and Insurance manager (F&I)-Gauteng, Bryanston #DriveYourcareerForward and accelerate your future as an F&I manager at a successful motor dealership!Are you a highly skilled Finance and Insurance Business manager ready to take the wheel of your next challenge? We’re looking for an experienced F&I professional to lead financial operations within a successful brand and...
7 days ago

Junior Medical Sales Representative (PTA and Limpopo)
Location: Pretoria
Salary:
9 days ago

Key Account Manager
Location: Johannesburg
Salary: 650000 Monthly
Well established company in JHB North seeks a Key Account manager who has dealt with Spar at distribution level
10 days ago

Internal Sales Representative - Food Raw Materials
Location: Johannesburg
Salary: Market Related
An established international chemical distributor is actively seeking an Internal Sales Representative to be responsible for managing customer orders and accounts, processing inquiries, providing technical support, maintaining stock and budgets, and building strong customer and team relationships. This position offers the successful candidate an excellent opportunity to utilize and develop th...
10 days ago

Customer Care Manager

Similar jobs you might be interested in:

Create a free job alert for Customer Care Manager in Pretoria