Customer Engagement Manager

SUMMARY:
Are you a relationship-driven sales professional passionate about delivering exceptional customer experiences and driving revenue growth? My client is seeking a Customer Engagement Manager to join a dynamic and innovative team working at the forefront of technology, including LiDAR-based solutions used globally across industries.

POSITION INFO:
As a Customer Engagement Manager, you will be responsible for the following:

• Act as a customer ambassador, ensuring world-class service and satisfaction
• Prepare and follow up on quotations to convert leads into active orders
• Manage customer accounts and help expand new business opportunities in the region
• Represent the company at international trade shows
• Work hand-in-hand with Marketing to support campaigns and customer communications
• Collaborate with the Sales team to meet and exceed targets
• Support the growth of distributor relationships alongside the external sales team
• Set and monitor distributor performance targets
• Ensure the distributors have updated marketing and web content
• Manage distributor agreements and recruit new partners as needed
• Develop and maintain bottom-up sales forecasts in collaboration with leadership
• Track and report on customer and distributor performance, pipeline health, and sales KPIs
• Deliver quarterly and monthly reports for internal planning and production forecasting
• Monitor industry trends and identify new business opportunities
• Qualify leads, maintain CRM records, and oversee effective funnel management
• Provide sales support to technical teams and ensure accurate deal tracking
• Oversee the webstore’s sales order functionality, discount management, and stock visibility
• Manage contracts and agreements including MNDAs and Terms & Conditions
• Ensure CRM data integrity and drive continuous data cleanup efforts

• Tertiary qualification in Sales, Business Management, or a related field
• 5+ years of experience in inside sales or B2B account management
• Proven track record of achieving or exceeding sales targets
• Technical aptitude with the ability to explain complex products (LiDAR experience a plus)
• Proficiency in CRM tools and Excel for reporting and forecasting
• Strong customer focus and exceptional interpersonal communication skills
• Excellent negotiation, organizational, and time management skills
• Collaborative mindset and the ability to work across departments
• Self-starter with the ability to manage multiple priorities in a dynamic environment