Customer Services Manager ( Educational Background) JB1522

Recruiter:

HR Genie

Job Ref:

JB1522

Date posted:

Friday, February 11, 2022

Location:

Woodmead, South Africa

Salary:

Market related

JOB SUMMARY:
Manage, plan and monitor quality support services towards excellent service delivery to customers, p

JOB DESCRIPTION:

Customer Services Manager ( Educational Background) JB1522
Woodmead
Market Related

Manage, plan and monitor quality support services towards excellent service delivery to customers, potential customers and staff.

Educational Requirements:
Grade 12
B Degree or similar
5-8 years’ experience with management and customer support services
Previous experience within a higher academic environment
Familiar with regulations for Higher Education Institutions
MS office proficient

Duties and Responsibilities:
Manages customer queries in general and ensure that the relationship between the College and its customers is professional
Ensure that all customer queries are finalized satisfactorily
Keep record of customer queries and the outcome thereof
Manage and ensure that customer and staff enquiries are dealt with effectively and efficiently
Manage the CRM – system to ensure that all issues/queries/complaints are received, transferred and finalized
Manage and control customer support services budget
Manage and develop department staff
Participate in management structures to ensure strict compliance to HEQC/CHE/DoE policies and requirements

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

CUSTOMER SERVICES / INTERNAL SALES SUPPORT – FLORIDA - R17 000
Location: Johannesburg
Salary: 200000
Permanent position
22 days ago

Head of Data Strategy & Operations
Location: Midrand
Salary:
Are you a visionary leader in data operations and digital transformation? A leading digital service provider in the higher education sector, is seeking a dynamic Head of Data Strategy & Operations to drive its data management initiatives and oversee strategic growth through digital services. BCom degree essential. Also must have corporate experience in marketing and sales, very driven, present...
1 day ago

Service Centre Manager (Material Handling Equipment)
Location: Johannesburg
Salary: Salary: TCTC R63 000 Kpm
An experienced Service Centre manager is required for permanent employment in the East Rand. The successful candidate will be responsible for leading all operations and sales functions within a busy service centre environment, aligned with the company’s customer service and sales strategy
1 day ago

Service Centre Manager (Material Handling Equipment)
Location: Johannesburg
Salary: Salary: TCTC R63 000 Kpm
An experienced Service Centre manager is required for permanent employment in the East Rand. The successful candidate will be responsible for leading all operations and sales functions within a busy service centre environment, aligned with the company’s customer service and sales strategy
1 day ago

Service Centre Manager (Material Handling Equipment)
Location: Johannesburg
Salary: Salary: TCTC R63 000 Kpm
An experienced Service Centre manager is required for permanent employment in the East Rand. The successful candidate will be responsible for leading all operations and sales functions within a busy service centre environment, aligned with the company’s customer service and sales strategy
1 day ago

Service Centre Manager (Material Handling Equipment)
Location: Johannesburg
Salary: Salary: TCTC R63 000 Kpm
An experienced Service Centre manager is required for permanent employment in the East Rand. The successful candidate will be responsible for leading all operations and sales functions within a busy service centre environment, aligned with the company’s customer service and sales strategy
1 day ago

Contract Manager_EPCM / Mining
Location: Johannesburg
Salary:
Senior Contracts manager (Supply Chain Division) required for our global EPCM client to be based in Johannesburg Northern suburbs with tertiary qualifications as indicated in the specification and exposure to working with NEC and FIDIC contracts. Available to commence working on assignment as soon as possible and able to travel for projects when required.
1 day ago

Groups and Incentives Operations Consultant
Location: Sandton
Salary: Market Related
An Award-Winning Travel Company is looking for a GROUPS AND INCENTIVES OPERATIONS CONSULTANT
2 days ago

Qualified Passenger Vehicle Technician - Gauteng, Eastrand
Location: Johannesburg
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Our client requires a passenger vehicle dealership in the East of Johannesburg, requires Qualified Passenger Vehicle Technician with Haval experience to join their dynamic team. The ideal candidate will be responsible for high-quality diagnostics, repair, and maintenance of vehicles in acco...
2 days ago

Marketing Officer - Pretoria - FMCG
Location: Pretoria
Salary: Market related
Marketing Officer - Pretoria
2 days ago

Customer Services Manager ( Educational Background) JB1522

Similar jobs you might be interested in:

Create a free job alert for Customer Services Manager ( Educational Background) JB1522 in Woodmead