Customer Success Manager

SUMMARY:
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POSITION INFO:

Are you a relationship-builder with a passion for customer success in a fast-paced, tech-driven environment?

We're hiring a Customer Success Manager to join a dynamic, rapidly scaling global team. This is a key role focused on client retention, revenue growth, and delivering an exceptional customer experience across a diverse portfolio.

Key Responsibilities:

• Act as a trusted advisor to customers, helping them achieve their goals through proactive and strategic support.

• Drive retention by identifying risks early and resolving customer challenges effectively.

• Grow revenue via account expansion and cross-selling opportunities within your Book of Business.

• Collaborate cross-functionally with internal teams including Operations, Sales, Marketing, and Finance to ensure seamless service delivery.

• Lead or contribute to broader team projects aimed at improving processes, scalability, and efficiency.

What We’re Looking For:

• Minimum 3 years’ experience in a similar client-facing Customer Success or Account Management role.

• Strong interpersonal and communication skills with the ability to build trust and rapport quickly.

• Highly organised and adaptable, with effective time and project management abilities.

• Comfortable working with numerical data, including FX rates, gross/net figures, and basic financial concepts.

• A start-up mindset – thrives in a high-growth, agile environment and ready to take initiative.

• Demonstrated ability to handle a high volume of accounts without compromising on quality.

Preferred Experience:

• Natural commercial acumen with a passion for strategic account growth.

• Familiarity with platforms like Salesforce and Monday.com.

• Prior experience working within a tech startup or scale-up environment.

What You’ll Gain:

• A collaborative role at the intersection of multiple business functions, where your impact will be visible and valued.

• Competitive salary package aligned with market standards.

• Participation in a share incentive scheme.

• Generous paid time off policy and wellness perks.

• Hybrid working model to support both remote and in-office flexibility.

• Access to regular team socials and a supportive, innovation-driven culture.

If you have not been contacted within 10 working days, please consider your application unsuccessful