Dealer Systems & Application Support Specialist

Recruiter:

IOCO

Job Ref:

759863246

Date posted:

Thursday, May 21, 2026

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:
We are seeking a highly motivated and experienced person to fill the role of Dealer 'Systems & Application' Support Specialist, responsible for delivering a system support across our dealership network, with a focus on effective system usage and process alignment. This role requires a strong understanding of Automotive dealership systems and processes, with a specific focus on Sales, Sales Administration, Post-Service, and Sales Experience Follow-Up systems. The successful person will play a key role in supporting dealerships, resolving system-related issues, improving process adoption, and driving effective system usage, while building strong relationships with dealer staff and Toyota management. Key Responsibilities System & Application Support Provide remote and on-site support for dealership systems and applications Troubleshoot and resolve system issues aligned to relevant processes and standards Recreate and analyse dealership issues to identify root causes Dealer Process Support (Sales & Follow-Up Focus) Support dealerships in optimising Sales, Sales Admin, and Follow-Up processes Guide users on correct usage of post-service and sales experience systems Identify inefficiencies and ensure alignment to best practice dealer workflows Training, Coaching & User Enablement Deliver onsite and remote training sessions to dealership teams Provide hands-on coaching to Sales, Admin, and support staff Conduct user assessments and needs analysis to identify training gaps Drive improved system adoption Stakeholder Engagement Build strong relationships with dealer staff, management, and internal teams Act as a key point of contact between dealerships and technical teams Communicate findings effectively to management Reporting & Performance Monitoring Monitor system usage, adoption, and performance trends at dealerships Analyse data and generate actionable insights Prepare and deliver clear, professional reports and presentations Track progress, risks, and areas for improvement Implementation Support rollout of system enhancements and new initiatives Ensure successful adoption of changes within dealerships Requirements Minimum 5 years’ experience in a dealership environment (essential) Experience in Dealership Sales, Sales Admin, or PSE environments (essential) Solid understanding of dealer processes, workflows, and follow-up systems Proven ability in training, coaching, and supporting users Strong experience with reporting and performance tracking Valid driver’s license, own vehicle and willingness to travel Affinity for technology Qualifications Matric (Grade 12) – essential Relevant qualification in Business or related field – advantageous Skills & Competencies Strong interpersonal and relationship-building skills Excellent communication, facilitation, and presentation ability Ability to train, mentor, and influence users at all levels Strong analytical and problem-solving skills (process-focused) Ability to translate data into clear, actionable insights Well-organised, proactive, and results-driven What Success Looks Like High levels of system adoption and correct usage Effective and timely resolution of dealership issues Strong, trusted relationships with dealerships and the Management team Other details Initial 12 month contract Location: Johannesburg - hybrid way of work

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