Desktop Engineer

SUMMARY:
We are looking for a Desktop Engineer on a 12 months contract with experience in supporting end users. The client is looking for candidates with Azure, Cloud AD, Teams, Network, Applications, Printer etc troubleshooting experience as well as MS365. Certifications in MS365/Azure Fundementals would be beneficial. This is an onsite role in Bryanston

POSITION INFO:
Requirements:

• Matric & relevant IT qualification
• CompTIA A+ and N+ Certifications (advantageous).
• Microsoft certifications
• 3–5 years in desktop or end-user IT support roles.
• Own reliable transport (advantageous but not mandatory)

• Diagnose and troubleshoot technical issues, including account setup and computer or network system configurations;
• Install Line of Business System and applications on client computer and dedicated computer systems;
• 2nd Level Support for Microsoft Software such as MS-Windows 10, Office 365, Teams;
• 2nd Level Support for line of business and IT Systems Software and escalations to vendor or departments;
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Work within established configuration and Change Management Policies to ensure awareness, approval and success of changes made to the Configuration Items;
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role;
• Hands-on experience with Windows/Linux/Mac OS environments;
• Good understanding of computer systems, mobile devices, and other tech products;
• Ability to diagnose and troubleshoot various levels technical issues;
• Familiarity with Remote Desktop Applications;
• Excellent problem-solving and Communication Skills;
• Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.