Desktop Support Engineer

SUMMARY:
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POSITION INFO:

Job Description

We are looking for a talented and multi-skilled Desktop Support Engineer to join our dynamic team of IT professionals in Johannesburg. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have reliable transport and be willing and available for emergency standby and after-hours support when required. 

Skills and Qualifications

• Must have done Pure Mathematics at Matric level with Computer Science/IT as an advantage.
• Must be passionate about IT and Technology.
• Minimum of A+ (Must have passed international exams)
• Network+ or Security+ an advantage (Must have passed international exams)
• 1 - 2 years of hands-on working experience supporting local and remote Windows Desktop environments.
• Support experience with Virtual and Cloud environments advantageous e.g., VMWare, Hyper-V, AWS, Digital Ocean, Google Cloud, and Azure.
• Must possess an extremely high level of attention to detail in his/her work.
• Eager to learn and adapt to a fast-moving, high-stress environment.
• Good command of the English language both written and spoken.
• Must have reliable own transport.
• Must be willing to work long hours and after-hours/standby when required. 

Duties and Responsibilities

• Responsible for all 1st line Support of the Windows desktop environments for all South African offices.
• Procurement of desktops, laptops and other IT equipment for the SA offices.
• Liaising with suppliers of IT equipment, IT services etc.
• Setup and configuration of all desktops and laptops for the SA offices.
• Triage and adhere strictly to the SLAs of the IT ticketing system. Responsible for ensuring all tickets do not go out of SLA.
• Monitoring of Internet links at all SA offices and ensuring any issues are logged, followed up and resolved as soon as possible.
• Regularly reviewing and updating IT processes, procedures and documentation as required.
• Regular checks of IT systems to ensure optimal uptime.
• Monthly recons of all IT expenses.
• Compiling reports on employee productivity and access control as required.
• Reviewing of CCTV footage and compiling evidence as required.
• Conducting IT training for all new staff.