Desktop Support Engineer

Recruiter:

TAC Recruitment

Job Ref:

PTA001410/MK

Date posted:

Wednesday, February 18, 2026

Location:

Stellenbosch, South Africa

Salary:

R20kpm

SUMMARY:
Provide timely, staff-focused L1/L2 technical support for end-user devices, operating systems, and core business applications; ensure reliable, secure, and well-documented desktop services.

POSITION INFO:
Key Responsibilities:

Respond to and resolve incidents/requests for desktops, laptops, and peripherals; support operating systems, productivity apps, email, and printing.
Provide remote assistance and desk-side support as needed.
Install, configure, upgrade, and maintain hardware and software; manage drivers, firmware, and patching to keep devices secure and up to date.
Maintain accurate asset inventory and documentation.
Create and maintain user accounts and profiles; handle permissions and password resets in line with policy.
Troubleshoot LAN/Wi-Fi/VPN connectivity issues for end-user devices and escalate where necessary.
Ensure security baselines, updates, and endpoint protection are applied; support privacy and acceptable-use policies.
Prepare devices, access, and orientation for new joiners; deprovision and recover assets on exit.
Work with suppliers and support partners to resolve issues and complete warranty repairs.
Log, track, and close tickets with clear resolution notes; create end-user guides and FAQs; deliver ad-hoc user training.
Participate in desktop rollouts, OS/application upgrades, and improvement initiatives.
Provide on-call/after-hours support as required.

Requirements:
Education & Experience

A+, N+ or Diploma in IT (or equivalent experience).
2+ years in desktop support or similar role.

Technical Skills

Windows desktop environments; Microsoft 365; basic networking (TCP/IP, DNS/DHCP); Active Directory user/admin tasks.
Remote support tools (e.g., TeamViewer, AnyDesk) and ticketing/ITSM platforms; patching and endpoint security hygiene.
ITIL familiarity; Linux exposure an advantage

Similar jobs you might be interested in:

Desktop Support Engineer
Location: Stellenbosch
Salary: R20kpm
Provide timely, staff-focused L1/L2 technical support for end-user devices, operating systems, and core business applications; ensure reliable, secure, and well-documented desktop services.
Today

Desktop Support Specialist
Location: Cape Town
Salary:
An established IT services business is seeking a hands-on IT technical support professional to provide onsite first- and second-line support. This role is ideal for someone confident supporting users across hardware, Microsoft 365, identity management, and core network troubleshooting.
2 days ago

Intermediate Desktop Support Specialist
Location: Cape Town
Salary:
We are seeking a motivated and innovative Intermediate level desktop and Application support engineer to join our dynamic IT team. This role offers an exceptional opportunity to gain hands-on experience across diverse technology platforms while working alongside experienced senior engineers in a supportive environment.
19 days ago

Senior IT Infrastructure Engineer
Location: Cape Town
Salary:
Are you an experienced IT Infrastructure engineer with strong hybridâcloud and onâpremise expertise? This role offers the chance to support and optimise a complex enterprise environment across servers, networks, storage, and cloud services.
3 days ago

LEAD ENGINEER: TRANSPORTATION CONTRACTS, CAPE TOWN
Location: Cape Town
Salary:
16 days ago

1st to 2nd Line IT Support Engineer
Location: Capetown
Salary: Market-Related
This role bridges frontline helpdesk and more advanced technical support, playing a key part in diagnosing complex issues, escalating appropriately, and ensuring high service standards.
21 days ago

IT Infrastructure Manager
Location: Cape Town
Salary: Market Related Monthly
Job Description:The Infrastructure Manager is responsible for the strategic planning, implementation, and operationalmanagement of our client hybrid IT infrastructure. This includes on-premises and cloud environmentsenabled by Microsoft Azure, HP and Aruba networking equipment, HP servers and SAN storage,Windows and Linux operating systems, and SQL Server databases. The role ensures high availabil...
26 days ago

Senior IT Infrastructure Engineer
Location: Cape Town
Salary: Market Related Monthly
Job Description:The Senior IT Infrastructure engineer is responsible for the setup, configuration, support, andmaintenance of our client’s hybrid infrastructure environment, which includes on-premises and cloudbased servers, storage, and network switches. The role ensures optimal performance, security, andavailability of infrastructure services and supports continuous improvement through upg...
26 days ago

IT Infrastructure Manager (CPT)
Location: Cape Town
Salary: Annually
The Infrastructure Manager is responsible for the strategic planning, implementation, and operationalmanagement of our client hybrid IT infrastructure. This includes on-premises and cloud environmentsenabled by Microsoft Azure, HP and Aruba networking equipment, HP servers and SAN storage,Windows and Linux operating systems, and SQL Server databases. The role ensures high availability,performance,...
27 days ago

L3 Engineer
Location: Cape Town
Salary: 25000
Our client is looking for an L3 engineer to join their team in Cape Town
29 days ago