Digital Account Manager

Recruiter:

Talented Recruitment

Job Ref:

DBN002036/TK

Date posted:

Monday, September 12, 2022

Location:

Durban, South Africa

JOB SUMMARY:
A Digital Marketing Agency, specializing in the Automotive industry, is looking for a Digital Account Manager to manage digital marketing projects for multiple accounts. This role will report to the National Account Manager based in Kloof, KZN.

JOB DESCRIPTION:

Duties & Responsibilities:

Managing marketing projects like Facebook ads, social media, website builds and maintenance etc.
Relationship management – initial introductions once accounts are handed over from sales team, calls and monthly visits to meet with clients and update of new developments.
Training - training clients on how to use all systems and features available to them.
Provide customer support and system support – be the customers first point of call should they need assistance or when issues may arise.
Problem solve and troubleshoot system issues – being able to use initiative and take steps to resolve issues should come naturally.
Present & interpret reports to clients and internally to the sales and marketing team.
Keep the client cards updated – meeting notes, contact details, changes to systems, issues noted and actions to be taken, weekly client meeting reports submitted to national account manager.
Implementing services and products which clients should be using – training clients on these products and using reporting and statistics to follow up and correct.
Interpret & draft client briefs when new projects are sold in, as well as copywriting & proof-reading marketing material.
Communicating with all parties to keep your teams informed – updating various channels of communication so that management can use key points taken from meetings to drive changes, take action and make improvements where necessary.

Should you not receive a response within the next 2 weeks, please consider your application unsuccessful. Vacancies are advertised on our website, should you wish to keep abreast with our active roles.

IMPORTANT NOTICE
By applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer:
I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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