Digital Financial Advisor | Gauteng

SUMMARY:
Digital Financial Advisor | Gauteng

POSITION INFO:

JOB PURPOSE:
Achieve sales through effective contact management and maintain high quality standards to ensure long-term relationships with customers, driven through the comprehensive needs based assessment and advice.

RESPONSIBILITIES:

Customer Needs Clarification:
Set clear objectives for each sales call; tailor standard materials to make
presentations to decision makers; and ask relevant questions to gather
information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation. Understand the customers’ unique profile, identify a relevant course of action based on customer needs and undertake an appropriate course of action to ensure customer satisfaction, delivered through financial needs analysis.

Sell Customer Propositions:
Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Options include sale of investment products such as lump sum/recurring. Understand and deliver the required individual targets such as, achieving talk time targets, sales targets and other targets.

Performance Management:
Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance. Achieve talk time targets, effectiveness targets and sales targets.

Customer Relationships Development:
Make calls to allocated customers to develop new relationships. Act as a first
point of contact for customer. Manage contacts, connect with the client, develop rapport and form relationships to ensure positive customer experiences at all times.

Sales Opportunities Creation:
Identify potential customers by obtaining information, referrals, and
recommendations from existing customers.

Operational Compliance:
Develop knowledge and understanding of the organization's policies and
procedures and of relevant regulatory codes and codes of conduct to ensure
own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Personal Capability Building:
Develop own capabilities by participating in assessment and development
planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve
performance and fulfill personal potential. Maintain an understanding of
products, relevant technology, external regulation, and industry best practices
through ongoing education.

TECHNICAL COMPETENCIES:

Direct Sales:

Provide technical guidance when required to maximize the volume and value of direct sales.

Computer skills:

Support business processes by understanding and effectively using standard
office equipment and standard software packages.
Proficient in MS Office

Product Knowledge:

Apply concepts of knowledge / skill and provide technical guidance when
required.

Verbal Communication:

Use clear and effective verbal communications skills and provide technical
guidance when required to express ideas, request actions and formulate plans
or policies.

Action Planning and work scheduling:

Develop appropriate plans or perform necessary actions based on
recommendations, requirements and achieve performance targets by optimizing work scheduling.

Writing skills:

Use clear and effective writing skills to express ideas, request actions and
formulate plans or policies.

Customer and Market Analysis:

Conduct research and analyze data in order to develop a comprehensive
understanding of customer and market conditions that enables maximum return on investments.

EDUCATION:

General Education:

Matric / Grade 12 or SAQA Accredited Equivalent (Essential);
120 FAIS Credits (NQF5) in Wealth management (Essential);
RE5 (Essential); 120 FAIS (NQF6) in Wealth management/ CFP/ equivalent
(Advantageous);
A relevant Finance related degree / diploma (Advantageous)

EXPERIENCE:

General Experience:

2 or more years Life Insurance experience (Essential);
2 year or more years Call Centre experience (Advantageous)

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