Director of Operations – Online Gaming

Recruiter:

The Legends Agency

Job Ref:

CS55

Date posted:

Friday, May 8, 2026

Location:

Johannesburg, South Africa

Salary:

R100,000 – R200,000

SUMMARY:
This is a senior leadership role responsible for the operational excellence, commercial performance and regulatory compliance of the online gaming division across sportsbook and casino operations.

POSITION INFO:

Director of Operations – Online Gaming

Lead the operational build and scale of a major online gaming division with a clear pathway into General Manager leadership.

Johannesburg, South Africa | Online Gaming | R100,000 – R200,000

About Our Client

Our client is a well-established hospitality and gaming group operating across South Africa and Botswana, with a growing focus on digital gaming operations. As the business expands its online gaming presence, they are investing heavily in building a high-performing, compliant and commercially competitive online operation.

This is a rare opportunity to join at a pivotal stage of growth and play a key role in shaping the future of the online gaming division. The environment is commercially driven, fast-moving and suited to an experienced operator who thrives in scaling businesses and leading high-performance teams.

The Role: Director of Operations – Online Gaming

This is a senior leadership role responsible for the operational excellence, commercial performance and regulatory compliance of the online gaming division across sportsbook and casino operations.

Reporting into the General Manager, the successful candidate will oversee all core operational functions including customer services, VIP management, fraud and risk, payments, compliance and operational performance. The role is designed as a succession pathway into a General Manager position within 12–18 months for the right individual.

Key Responsibilities

10+ years of online gaming operations experience, with significant senior leadership exposure across sportsbook and casino environments
Oversee the end-to-end operation of the online gaming business, ensuring operational performance, uptime and player experience standards are consistently achieved
Lead all operational functions including customer services, VIP management, fraud and risk, payments and compliance
Drive operational reporting, KPI tracking and executive-level performance reviews across the business
Manage responsible gambling, AML controls and regulatory compliance in line with South African gaming legislation and licensing requirements
Lead fraud prevention and risk mitigation strategies while balancing commercial performance and player experience
Oversee payment operations, provider relationships and withdrawal processes to ensure speed, compliance and operational efficiency
Develop and lead senior operational teams, driving accountability, performance and continuous improvement
Work closely with executive leadership to support the long-term growth and positioning of the online gaming division
Represent the online gaming business at executive and board level where required

About You

10+ years of experience within online gaming operations, ideally from a licensed operator environment
Proven experience in a senior operational leadership role within sportsbook and/or online casino operations
Strong understanding of regulated gaming environments, compliance obligations, responsible gambling and AML frameworks
Experience leading operational teams across customer service, VIP, payments, fraud and compliance functions
Strong commercial acumen with the ability to translate operational data into strategic business decisions
Experience operating within the South African online gaming market highly preferred
Prior experience within operators such as Betway, Hollywoodbets or similar online gaming businesses highly advantageous
Exposure to African or emerging market gaming operations beneficial
Strong leadership capability with the ability to build credibility at executive level
Commercially driven, detail-oriented and highly operational in approach
Able to thrive in a fast-paced, evolving and high-growth environment
Must be able to work in South Africa without visa restrictions

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