Duty Manager / Lodge Manager

A quint safari site, tailored to suit our guests’ unique game preference ; choices range between rustic a-frame, rondavels, or their own private lodge…to oversee the wellbeing of our guests during their visit with us, maintain a high level of host presence and ensure the overall smooth running of the resort …

Duties

• Oversee Front Desk
• Supervise Front Desk staff
• Assist with scheduling of Front Desk staff
• Guest Check In and Check Out
• Assist in making shuttle bookings
• Ensure high level of customer service is maintained
• Maintain clean and tidy appearance of staff
• Assist with cash, credit card and debit card payments when necessary
• Ensure a strong host presence at all times
• Deal with complaints efficiently & professionally. Ensure suitable solutions to keep guests satisfied
• Assume responsibility for the running of the Lodge in the absence of senior management
• Ensure all appliances, fixtures and fittings are safe and work in accordance with the Health and Safety regulations, reporting any faults to the Maintenance and or General Manager

Advantageous :

Maintenance exp would count in your favour

Previous exp of walking through the camp to ensure guests ‘safety

Qualifications

• Grade 12
• 3-5 years relevant front of house or related experience
• 3 years solid customer service experience

I am looking for someone with a sound self-confidence and who is wearing his / her smile with pride

What a great position is this…! Is this you?