Export Customer Service Specialist

SUMMARY:
A leading company specializing in the supplying of life science consumables and instrumentation is looking to employ an Export Customer Service Specialist to join their dynamic team based in the Northern Suburbs. You will perform key client liaison and sales order administration to support export sales.

POSITION INFO:

Responsibilities:

• Handles and responds to a wide variety of quotation requests, purchase orders and general customer enquiries.
• Identifies required products and is committed to developing level of product knowledge appropriate to the position.
• Monitors orders and keep clients informed on delivery dates and projected timelines.
• Communicates country specific export documentation requirements to customers.
• Acts as client liaison relating to product availability, delivery information, pricing, and quotations.
• Coordinates between various departments to ensure that export orders are processed and dispatched timeously.
• Updates and maintains customer database with relevant information and documents.
• Responds to complaints from customers and takes ownership of complaint completion cycle.
• Ensures tasks are performed in adherence with Quality Management System standards.

Skills and Requirements:

• Matric with mathematics and science.
• Tertiary administrative qualification – preferably imports and exports focused.
• Minimum 3 years’ - track record of customer service orientation- specifically with international customers.
• Previous experience in handling export shipments into Africa, preferably in a medical diagnostic/laboratory supplier environment.
• Strong Customer Service orientation.
• Strong administrative and organizational skills.
• Fully proficient in MS Office 365 (Teams, Excel, Word, Outlook)
• Proficient in ERP/CRM system- preferably SAP B1.
• Attention to detail.
• Initiative, self-driven, appropriately assertive.
• Ability to prioritize and work under pressure.
• Proficient and confident verbal and written communication skills.
• Excellent team player with the ability to work independently when required.

Please forward your CV to cindy@------

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Please note that only shortlisted candidates will be contacted.

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