FIT Reservationist (Hospitality Industry)

Recruiter:

O'Brien Recruitment

Job Ref:

3883275649

Date posted:

Wednesday, March 4, 2026

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Are you passionate about delivering outstanding guest experiences within the hospitality industry?

A well-established upmarket hospitality establishment in Cape Town, Newlands is seeking a motivated FIT Reservationist to join their team. This opportunity is ideal for someone who thrives in a fast-paced environment, enjoys interacting with guests, and has a keen eye for detail when managing reservations.

If you are interested in this opportunity and meet the above requirements, please apply directly or email your CV to

Key Responsibilities:

Manage individual guest reservations, including bookings, amendments, and cancellations
Handle telephonic and email enquiries regarding room reservations
Accurately capture and update reservations on the booking system
Monitor room availability and assist in maximising room revenue
Ensure guest requests and billing instructions are correctly recorded
Provide excellent customer service while promoting hotel offerings and upgrades

Requirements:

Matric Certificate (Hospitality qualification advantageous)
Experience in a similar reservations role within a 4* or 5* hospitality environment
Experience working with Opera PMS and reservation systems
Strong computer literacy (MS Office)
Excellent communication, organisational, and customer service skills
Ability to work under pressure and manage multiple bookings efficiently

If this opportunity excites you and you believe you have what it takes, we would love to hear from you.

If you have not heard back from us within two weeks, please consider your application unsuccessful.

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