Finance Operations Administrator

SUMMARY:
An established and well-regulated financial services business is looking to appoint a Finance Operations Administrator to support its finance team on a 12-month fixed-term basis.

POSITION INFO:
This is a hands-on, execution-focused role suited to someone who enjoys structure, accuracy, and working within clearly defined processes. The position plays a critical role in supporting cash collection, policy administration, and broker\/client interaction within a regulated insurance environment. You will report directly to a Senior Financial Controller and form part of a disciplined finance function where controls, timelines, and attention to detail are key. Key Responsibilities: Finance Administration & Mailbox Management: Manage the finance administrative mailbox, responding to queries within agreed service levels Issue invoices (bulk and ad hoc) and distribute payment receipts to clients and brokers Receive, review, and accurately allocate payment confirmations Client & Broker Support: Respond to broker and administrator queries relating to payments, receipts, and follow-ups Provide payment-related support, including: Issuing new and one-off payment links Adjusting premium frequencies in line with approved procedures Investigating and resolving issues with payment mandate setups Verifying payment details in line with compliance requirements Debtors & Premium Collections: Send premium reminders in line with policy lapse timelines Monitor debtor listings to ensure proactive follow-ups before policy lapses Process policy cancellations where required Handle reinstatements and declarations of insurability for lapsed policies Investigate and resolve failed payments, including Flywire-related issues, with clear communication to clients and brokers Finance Operations Support: Execute day-to-day finance processing on Sage Intacct , including: Bookkeeping and bank processing Bank and inter-company reconciliations Fixed asset register maintenance Maintain accurate supporting documentation in line with finance policies Escalate exceptions, unreconciled items, or process concerns to senior finance leadership Key Skills & Competencies: High attention to detail with strong organisational skills Excellent written communication and professional email etiquette Ability to manage deadlines and high-volume transactional work Proactive, reliable, and process-driven Comfortable operating in a regulated financial services or insurance environment Qualifications & Experience: BCom or equivalent qualification (advantageous) 3-5 years' experience in finance operations, bookkeeping, billing, or debtor administration Prior exposure to insurance or financial services administration preferred For more exciting Finance vacancies, please visit: If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions. We also invite you to contact us to discuss your next career move in finance! For more information, contact: Angelique Jardim Specialist Recruitment Consultant