General Management Couple

SUMMARY:
An extraordinary opportunity awaits a dynamic Lodge Management Couple to lead operations at a prestigious 5* Lodge in the heart of the Welgevonden Private Game Reserve.
 
We are seeking a passionate, experienced duo who thrive in luxury hospitality and are ready to elevate guest experiences to new heights. This is more than a management role—it’s a leadership opportunity to shape and deliver world-class luxury experiences.
 
As seasoned operations professionals in luxury hospitality, you will oversee the day-to-day functioning of the lodge, ensuring that every detail reflects the highest standards of excellence and sophistication. Your strategic vision, operational expertise and commitment to guest satisfaction will be instrumental in maintaining the lodge’s reputation for unparalleled service and elegance.

POSITION INFO:
Duties:

Operational Management:

Oversee the full spectrum of lodge operations in partnership with Operations Management Team
Manage budgets, monitor financial performance, and implement strategies to enhance profitability
Prepare and present operational reports, including occupancy, revenue, and cost analysis
Resolve operational challenges efficiently, including leading Annual Union Negotiations
Champion eco-conscious practices such as water conservation, waste reduction, and energy efficiency
Champion a guest-centric culture, ensuring every interaction is memorable and personalized
Continuously elevate the lodge’s hospitality offering through innovation and attention to detail

Strategic Planning:

Develop and execute operational strategies aligned with the lodge’s luxury positioning and group objectives
Collaborate with senior leadership to shape long-term goals and drive continuous improvement
Support the broader vision of the group as directed by the General Manager of Operations

Resource Management:

Oversee the effective allocation of staff, equipment, and financial resources
Ensure optimal resource utilization to maintain high service standards while controlling costs

Process Optimization:

Continuously evaluate and refine operational workflows to improve efficiency and guest satisfaction
Implement innovative practices to streamline service delivery and enhance productivity

Supply Chain Management:

Manage procurement and logistics to ensure the timely delivery of goods and services
Build strong relationships with suppliers and mitigate risks in the supply chain

Team Leadership:

Lead, train, and inspire a high-performing team across all departments
Foster a culture of excellence, collaboration, and accountability
Promote staff development and maintain high morale through effective leadership

Quality Control:

Enforce rigorous quality standards across all guest touchpoints
Monitor service delivery and implement corrective actions where necessary
Drive the lodge’s quality plan and ensure consistent implementation of brand standards

Risk Management:

Identify potential risks and implement mitigation strategies
Develop contingency plans to ensure operational continuity during disruptions

Technology Integration:

Leverage technology to enhance operational efficiency and guest experience
Stay current with hospitality tech trends and integrate relevant tools into daily operations

Communication and Collaboration:

Ensure seamless communication across departments and with Head Office
Collaborate with cross-functional teams to align operations with strategic goals

Requirements:

Matric minimum
Formal Hospitality Degree/Diploma preferable
Minimum 5 years’ experience in General Management in Hospitality Industry with proven track record within a Luxury Lodge environment
Excellent communication, customer service & organisation skills, possessing a good command of the English language
Strong leadership, communication, problem-solving, and organizational skills, along with financial acumen and a customer-centric approach to ensure smooth operations and guest satisfaction.
Able to multitask and deliver in accordance with company standards.
Ability to handle pressure, and addressing and resolving conflicts professionally and efficiently if required
Valid RSA ID
Valid Driver’s License and own vehicle required
Knowledge of Game Reserve Operations, understand luxury safari operations to ensure the implementation and delivery of luxury standards required at our properties
Dynamic self-starter
Personality profile to match relevant skills
Well presented
Excellent verbal and written communication skills
Team player with high level of dedication
Good negotiation skills
Proficient in MS Word, Excel and PowerPoint
Knowledge of OPERA Cloud Systems beneficial, or similar Property Management System
Level Management