General Manager

SUMMARY:
A luxury 5-Star Game Lodge in the Greater Addo region of the Eastern Cape is seeking an experienced and dynamic General Manager to lead all aspects of lodge operations.

This position is suited to a mature hospitality professional with a proven track record in luxury game lodge management. The successful candidate will be responsible for driving operational excellence, guest satisfaction, staff development, and financial performance while ensuring the highest standards of hospitality and service delivery.

We are seeking a long-term leader with extensive game lodge experience, strong people management skills, and a hands-on approach to luxury hospitality.

POSITION INFO:
REQUIREMENT: - RSA ID and legal residence essential - Minimum 2 years' experience as a General Manager within a 5-Star Game Lodge environment essential - Extensive experience within the game lodge and safari hospitality industry - Proven leadership and people management skills - Strong operational knowledge across Front Office, Housekeeping, Food & Beverage, Guest Services, and Maintenance departments - Excellent guest relations and communication skills - Strong financial acumen including budgeting, forecasting, cost control, and reporting - Experience managing high-end international guest expectations - Ability to lead, mentor, and develop departmental teams - Strong problem-solving and decision-making abilities - Professional, hands-on, and guest-focused approach - Valid Driver's License and own reliable vehicle essential - Hospitality qualification advantageous KEY RESPONSIBILITIES: - Oversee the overall operation and performance of the lodge - Ensure exceptional guest experiences and service delivery standards - Manage all operational departments and departmental heads - Drive occupancy, revenue growth, and profitability - Monitor budgets, financial performance, and cost controls - Lead, mentor, and develop management and operational teams - Ensure compliance with company policies, standards, and procedures - Maintain lodge facilities, presentation standards, and operational excellence - Manage guest feedback and implement continuous improvements - Build and maintain a positive team culture focused on service excellence - Ensure health, safety, and environmental standards are upheld - Represent the lodge professionally within the tourism and hospitality industry PACKAGE: - R35,000 - R45,000 per month (Highly neg - DOE) - Private live-in accommodation provided - Provident Fund - Opportunity to join a leading luxury safari operation LOCATION: Greater Addo - Eastern Cape