General Manager I Cape Town | V&A Waterfront

SUMMARY:
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POSITION INFO:

GENERAL MANAGER

Cape Town | V&A Waterfront
An intimate, design-led dining experience within a five-star hotel setting.

We’re not looking for someone to “run a restaurant.”
We’re looking for someone who owns the room.

This is a refined, contemporary dining space — tucked away from the noise, where detail matters, ingredients tell a story, and the experience is deeply considered from start to finish.

This role is about presence.
Reading the room. Setting the tone. Holding the standard — every service, not just the easy ones.

The Role

You’ll sit at the centre of everything — team, guests, service, culture.

Some days that means anticipating what’s needed before it’s asked.
Other days it means pushing your team to elevate beyond the expected.

Always, it means creating an experience that feels effortless, personal, and quietly exceptional.

What You’ll Get Stuck Into

• Leading service from the floor — visible, calm, in control
• Building a team that understands both precision and personality
• Creating a culture where standards are instinctive, not enforced
• Owning a guest journey that is thoughtful, paced, and memorable
• Managing pressure moments with confidence and clarity
• Working seamlessly with kitchen and bar on a concept driven by seasonality and craft
• Balancing operational discipline with atmosphere and flow
• Maintaining a space that feels intimate, polished, and alive

Who You Are

• You’ve led in a high-end, design-led or fine dining environment
• You understand that luxury is subtle — and felt more than seen
• You’re calm in chaos and intentional in quieter moments
• Guests remember how you made them feel
• Your team trusts your presence, not just your position
• You care about detail, flow, and the energy of a room

What Good Looks Like

• A service that flows naturally — even when it’s complex
• A team that moves with confidence and purpose
• Guests who linger, return, and recommend
• A space that feels considered, not constructed

What’s In It For You

• The opportunity to shape and lead a distinctive dining concept
• A role within a premium hospitality environment at one of Cape Town’s most iconic locations
• Growth within a group that values creativity, detail, and experience
• A team that takes pride in what they do