HR Manager - Generalist (Tourism & Hospitality Sector)

SUMMARY:
HR Manager - Generalist (Tourism & Hospitality Sector)

POSITION INFO:

KEY OUTPUTS:

HR Statutory

·         Advise, guide and support Industrial Relations action

·         Track, file and review all Statutory documentation for auditing purposes

·         Provide full support and coordination of the Counselling, Disciplinary and Grievances procedures to Management to ensure correct process is followed in all actions

·         Provide full Support and guidance to staff throughout the Counselling, Disciplinary and Grievances process to ensure the way is upheld during a time of difficultly

·         Attend CCMA hearings as required

·         Prepare data for statutory reporting (EE, SETA, etc.)

·         Drive and Champion of Employment Equity Forums and back end processes associated

·         House and Safety Manager working with H & S team and Manager for compliant and consistent implementation, including statutory reporting, arranging required training and auditing for House

·         Thorough knowledge and application of the HR Toolkit and all Policies and Procedures to not only live it but to guide, inform and train the region

·         Track and coordinate Work Permits in liaison with individual and HR Statutory

Performance Management

·         Support and work with respective management in the implementation, sustainability and maintenance of a Performance Development system

·         Continue with the skills matrices conversations and documentation thereof to ensure growth and development as well as identify training gaps

·         Develop, support and track learning pathways within Performance Management system

·         Tracking, measurement and analysis of Performance Appraisals

Team Management

·         The effective and comprehensive managing of the Switchboard Team (2 staff members) and 1 Driver to align to the &Beyond Way

·         Support and cover switchboard as required, including lunch, leave and emergency coverage

·         Analysing, forecasting and arranging additional Switchboard support, including training of new staff

ADaPT and Digital Training

·         Work on the ADaPT team to continuously update and ensure the digital training portal is current and relevant. Mange 4 platforms in the digital space.

·         Researching partners/portals to align to the needs of the business for digital training

·         Develop, manage and maintain DFS content for various platforms (Discover, Hard Skills, Soft Skills, Critical Skills, Leadership Skills and Marketing)

Development and Training

·         Championing and coordinating of Departmental Cross Training within House

·         Drive, collect and ensure compliance with CATHSSETA process and reporting ongoing and submitting bi-monthly reports

·         Train HR policies and/ or Way where necessary and needed by business

Footprints

·         Guide and support inductions where necessary

·         Exit Interviews - Conduct Exit Interviews

·         Recruitment – Support recruitment process where and if necessary

·         Ensure that the &Beyond Induction Booklet is updated as and when needed

·         Run the full recruitment portfolio aligned to needs of business and &Beyond Culture

·         Champion, inform, coordinate and drive &Beyond internal induction days as well as new Induction *

Recognition – Virtually

·         Drive, support and coordinate the core Recognition Programmes –

·         Implementation of Recognition celebrations and events

·         Facilitate and support staff virtual events (Year End Event etc.) *

·         Participate fully in the Awards and the Annual Year End Event

·         Coordinate and plan bi-monthly Open House meetings *

HR Admin and Stakeholder relationships

·         Build and maintain relations with Marketing to ensure all HR collateral is brand aligned

·         Relationship building with Management and all for effective understanding, support and implementation of projects

·         Writing of the Bi-monthly HR Reports as well as the monthly Training Import Sheets

·         Basic budget management accounts experience so as to make budget conscious decisions

·         Accurate processing of all HR Administration functions such as PowerPoint Presentations, Organograms, Recordings, etc.

·         Distribution of weekly Birthdays as well as updating the birthday list

·         Ensure that the Telephone list is updated

·         Management of Multimedia Equipment for Human Resources

Operations Support

·         Management of parking and access cards

Life

·         Manage Life Wellness programme

·         Translation support, formatting and distribution of bi-weekly communication to the group

Custodian of the Culture and Brand in behaviour, speak, look and feel

*These are not currently in place due to COVID and will be adapted to the circumstances at the time of the event

PREVIOUS WORK EXPERIENCE REQUIRED:

·         HR / Training or Industrial Psychology Qualification (Degree or Diploma)

·         3 – 5 Years’ experience in an Generalist HR / Training position

·         Intermediate to advanced computer skills in:

·         Visio

·         Advanced computer skills in:

·         Word

·         Excel

·         PowerPoint

·         Zoom

PERSONAL ATTRIBUTES:

·         Excellent communication and writing skills

·         High emotional IQ, EQ and people skills so as to consult with all levels of people in the business

·         Work at high speed and still deliver quality

·         Attention to detail

·         Be proactive

·         Prioritise and still be flexible

·         Be professional with good people skills

·         Ability to work under pressure

·         Be able to work on multiple projects simultaneously

·         Excellent organisation skills

·         Brand aligned in look, behaviour and talk

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