HR Manager - Southern Suburbs, Cape Town

SUMMARY:
The HR Manager is a People & Culture leadership appointment reporting to the Managing Director.

POSITION INFO:
HR Manager - Southern Suburbs, Cape Town - R75,000 - R79,500 CTC per month Lead People & Culture and shape the everyday employee experience in a seven-day hospitality operation. About Our Client Our client operates a complex, seven-day hospitality business in the Southern Suburbs of Cape Town. The company manages a People & Culture and People Operations division led by the Managing Director. The Role: HR Manager The HR Manager is a People & Culture leadership appointment reporting to the Managing Director. The role exists to partner closely with the Managing Director, support and challenge the leadership team, and remain visible and connected to employees and the day-to-day operation. Main focus areas include shaping the employee experience across recruitment, onboarding, performance, development, recognition, engagement, communication, and culture, alongside managing employee and industrial relations, labour-law compliance, management support, operational responsiveness, and leading a small People Operations team. Key Responsibilities Apply 5-8 years of HR generalist experience, including at least three years at HR Manager or senior HR generalist level, to lead People & Culture operations. Partner with, advise, coach, support, and appropriately challenge the Managing Director, HODs, supervisors, and line managers on people, performance, and disciplinary matters. Manage hands-on employee and industrial relations, including investigations, disciplinary processes, grievances, incapacity, poor performance, complex employee matters, and direct CCMA or Bargaining Council conciliation and arbitration. Ensure compliance with South African employment legislation relevant to hospitality, including the LRA, BCEA, EEA, OHSA, and COIDA. Lead a People Operations team comprising 1 People & Payroll Officer and 2 People Operations Administrators, overseeing payroll inputs, employee changes, leave, overtime, deductions, terminations, and time-and-attendance information. Drive the everyday employee experience across recruitment, onboarding, probation, performance management, development, recognition, engagement, and communication. Manage hands-on Employment Equity processes, including committee processes, implementation, monitoring of an Employment Equity Plan, and statutory reporting. Coordinate the Workplace Skills Plan and Annual Training Report, working with training providers and supporting access to relevant SETA funding. About You 5-8 years of HR generalist experience, including at least three years at HR Manager or senior HR generalist level Strong and recent hospitality HR experience, ideally within hotels, restaurants, luxury hospitality, or another complex, operational, and shift-based environment A relevant degree in Human Resources, Industrial Psychology, or Business Management Strong, hands-on employee and industrial relations experience, including investigations, disciplinary processes, grievances, incapacity, poor performance, and complex employee matters Direct CCMA and\/or Bargaining Council experience, including preparation for and participation in conciliation and arbitration (personal representation of the employer is strongly preferred) Sound practical knowledge of the LRA, BCEA, EEA, OHSA, COIDA, and other South African employment legislation relevant to hospitality Hands-on Employment Equity experience, including committee processes, implementation and monitoring of an Employment Equity Plan, and statutory reporting Experience coordinating the Workplace Skills Plan and Annual Training Report, working with training providers, and supporting access to relevant SETA funding Commercial understanding of workforce planning, labour costs, overtime, casual labour, absenteeism, turnover, and staffing efficiencies Proven experience across recruitment, onboarding, probation, and performance management in an operational environment Experience leading or guiding a People Operations, HR administration, or payroll-support team Strong HR administration, reporting, record-keeping, and written communication skills Proficiency in Microsoft Office and HR\/payroll systems Strong judgement, listening skills, emotional maturity, and a visible, approachable, and calm leadership style with the flexibility to respond outside normal office hours Based in Cape Town and able to commute daily to the Southern Suburbs for a fully on-site role Sage system experience (advantageous) A labour-law or industrial-relations certification (advantageous) Practical payroll knowledge and financial acumen (advantageous)