HVAC Technical Support Specialist

SUMMARY:
HVAC TECHNICAL SUPPORT SPECIALIST
Location: Midrand

NON-NEGOTIABLE REQUIREMENTS: 

• HVAC / HPAC Diploma or Red Seal Trade Certificate required.
• Strong fault-finding and technical troubleshooting experience.
• Telephonic technical support and problem-solving experience.
• Customer service, preparing quotations, and installation planning experience.

POSITION INFO:
Minimum requirements: HVAC \/ HPAC Diploma or Red Seal Trade Certificate required. Strong fault-finding and technical troubleshooting skills. Experience in providing telephonic technical support and problem-solving. Experience in customer service, preparing quotations, and installation planning. Experience installing, commissioning, servicing, and maintaining commercial and industrial air-conditioning systems. Working knowledge of AHUs, VRV and VRF systems, ductwork, ventilation equipment, chillers, split units, package units, and inverter units. Good understanding of electronics and electrical systems. Knowledge of Building Management Systems (BMS). Up-to-date knowledge of current HVAC technologies and industry developments. Computer literate. Personality Traits: Strong technical and analytical abilities. Excellent problem-solving skills. Customer-focused and professional. Reliable with a strong work ethic. Team player with leadership potential. Well organised with good planning skills. Able to work independently and under pressure. Committed to delivering high-quality workmanship. Duties and responsibilities: Commission and install a wide range of air-conditioning equipment. Provide on-site technical support and assistance to customers. Carry out planned and reactive maintenance in accordance with industry standards and maintenance schedules. Diagnose, repair, and service all types of air-conditioning systems. Conduct site inspections and surveys to ensure installation plans are practical and achievable. Plan and coordinate air-conditioning equipment installations. Prepare quotations for repairs, installations, and refurbishment projects. Organise work schedules and coordinate material requirements. Inspect and test completed systems before commissioning and handover. Prepare detailed reports on installations, maintenance activities, and site-related issues. Provide technical training and ongoing support to customers and internal personnel. Stay informed of the latest HVAC technologies and industry developments to ensure best practice.