Head: Collections (CH1231)

SUMMARY:
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POSITION INFO:

Our client, a well-established business in the credit and payments industry, is looking to appoint a commercially astute Head of Collections to lead and further develop a strategic collections function during its next phase of growth.

This is a senior leadership role for an experienced collections professional who can balance strong cash recovery with fair customer outcomes, regulatory compliance, digital innovation and operational excellence. The successful candidate will be responsible for shaping and executing a modern, data-led collections strategy, leading large-scale operations and building a high-performing team.

Key Responsibilities

• Develop and execute a customer-centric collections strategy.
• Lead end-to-end collections operations across all channels.
• Drive performance against key metrics, including yield, roll rates, productivity and cost-to-collect.
• Use data, segmentation and predictive analytics to optimise recovery strategies.
• Lead digital transformation initiatives, including automation, self-service and omnichannel engagement.
• Manage budgets, forecasts, arrears, write-offs and financial risks.
• Build and lead a high-performing, accountable collections team.
• Ensure compliance with relevant regulatory frameworks, including NCA, POPIA and Labour Law.
• Manage relationships with internal stakeholders, external agencies, service providers and regulators.

Requirements

• Relevant tertiary qualification, ideally in Commerce, Business Management or a related field.
• Up to 10 years’ operations experience.
• Minimum of 5 years’ senior leadership experience within collections.
• Proven experience managing large-scale collections operations, preferably in a contact centre environment.
• Strong financial management, analytics and performance optimisation experience.
• Experience in digital transformation, automation or collections technology initiatives.
• Strong leadership, stakeholder management and communication skills.

General

• We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply.
• Preference may be given in line with our client’s Employment Equity plan and applicable legislation.
• Applicants must have the legal right to work in South Africa at the time of application.
• Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful.
• Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening).
• By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.