Head of Business Excellence

SUMMARY:
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POSITION INFO:

The Head of Business Excellence will lead enterprise-wide continuous improvement and operational excellence initiatives. This critical leadership role will drive performance improvement, profitability, and customer engagement by embedding a sustainable culture of continuous improvement across the organisation.

Mandate:

• Champion Business Excellence methodologies,
• Partner closely with senior leadership, and
• Lead cross-functional teams to identify key business drivers, prioritise strategic initiatives, and deliver measurable results.

Key Responsibilities

• Develop, implement, and embed a Business Excellence and Continuous Improvement strategy
• Lead and manage enterprise-wide improvement initiatives across all departments
• Drive performance management through robust KPI frameworks and reporting (daily, weekly, monthly)
• Ensure alignment of business processes with strategic objectives
• Lead strategic projects and transformation initiatives
• Establish and maintain quality management systems and governance frameworks
• Build, lead, coach, and develop a high-performing Business Excellence team
• Partner with senior leaders to drive change and embed a culture of continuous improvement
• Provide training and coaching on Lean, Six Sigma, and Business Excellence methodologies

Qualifications and Experience:

• Relevant Bachelor’s degree (Industrial Engineering, Operations, Business Management, or similar) or BSc in Statistics / Data Analytics (with operations exposure)
• 5 + years’ experience in senior leadership role with experience business excellence, or continuous improvement
• Lean Six Sigma qualification (Green Belt minimum; Black Belt preferred)
• Proven experience in project management and change leadership
• Extensive senior management experience in Business Excellence, Continuous Improvement, or Operational Excellence
• Strong knowledge of quality management systems and performance management

This role will suit a Continuous Improvement Leader or Project Manager with proven experience in large organisations with multiple stakeholders and branches. Someone who is passionate about solving problems and achieving business and operational excellence.

This role is office based, in Germiston.