Head of Customer services - SA- GAUTENG

Recruiter:

Esteem Recruitment

Job Ref:

Head of Customer Ser..

Date posted:

Thursday, August 25, 2022

Location:

Johannesburg, South Africa

Salary:

700000 neg

JOB SUMMARY:
Head of Customer Serv - SA- Online betting /sports betting

JOB DESCRIPTION:

Are you an experienced Customer Service Manager with a diverse skills set who can set up and lead a customer service team in a fast-growing, well-established company in the online gaming world reporting to Regional CS Manager/Director.

Supervising the daily operations of the customer service teams, identifying and developing all culture, process and performance improvements and efficiencies for the customer and for leading/developing the teams, who typically deliver customer interactions across multiple channels.

ONLINE/INTERNET GAMING OR SPORTS BETTING EXP ESSENTIAL

4+ years of management experience of an online operational customer service teams – advantage in Igaming or similar.
English knowledge – excellent
Very good knowledge of Microsoft Office
Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment
Able to interpret BA and develop strategy and make recommendations.
Demonstrate ability to motivate and communicate with others at all levels
Excellent communication and negotiation skills.
Able to adapt and succeed in a changing environment

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Head Manager:Customer Enablement
Location: Johannesburg
Salary:
We are fast-growing organization committed to delivering exceptional value to our customers through innovative solutions and outstanding service. We are looking for a strategic and experienced head of customer Enablement to lead our efforts in empowering customers to achieve maximum value from our products and services.
10 days ago

Night Duty Receptionist (Medical Radiology Practice)
Location: Johannesburg
Salary: Market-Related
Reception
1 day ago

Financial Administrator - Bookkeeper (Medical Radiology Practice)
Location: Alberton
Salary: Market-Related
See Job Advertisement
3 days ago

Head of Supply Chain and Procurement
Location: Midrand
Salary:
13 days ago

Operations Manager (Digital Business Solutions) (JHB)
Location: Johannesburg
Salary:
15 days ago

Corporate Chef
Location: Midrand
Salary:
Passionate about great food and high standards?We’re looking for a skilled Corporate Chef to deliver top-quality daily meals, manage in-house catering and events and keep our kitchen running at peak performance. If you’re organised, reliable, and take pride in excellence—this role is for you.
15 days ago

Senior Call Centre Manager - Roodepoort
Location: Johannesburg
Salary: R50 000 Monthly
Role PurposeThe head of Department (HOD): Motor and Non-Motor is responsible for providing strategic and operational leadership of the emergency roadside and home assistance call centre.The role focuses on ensuring the consistent delivery of high-quality, efficient, and customer-focused services within a fast-paced, high-pressure environment. The incumbent is accountable for overall call centre pe...
16 days ago

Sales Specialist
Location: Pretoria
Salary:
24 days ago

Sales Executive - Gauteng
Location: Clayville
Salary: R15k - 20k per month + medical aid , Pension, Gap
Are you a hunter, ambitious, self-motivate, confident, and persistent?
28 days ago

IT Executive (QSR) - KZN
Location: Johannesburg
Salary:
31 days ago

Head of Customer services - SA- GAUTENG

Similar jobs you might be interested in:

Create a free job alert for Head of Customer services - SA- GAUTENG in Johannesburg