Head of Customer services - SA- GAUTENG

Recruiter:

Esteem Recruitment

Job Ref:

Head of Customer Ser..

Date posted:

Thursday, August 25, 2022

Location:

Johannesburg, South Africa

Salary:

700000 neg

JOB SUMMARY:
Head of Customer Serv - SA- Online betting /sports betting

JOB DESCRIPTION:

Are you an experienced Customer Service Manager with a diverse skills set who can set up and lead a customer service team in a fast-growing, well-established company in the online gaming world reporting to Regional CS Manager/Director.

Supervising the daily operations of the customer service teams, identifying and developing all culture, process and performance improvements and efficiencies for the customer and for leading/developing the teams, who typically deliver customer interactions across multiple channels.

ONLINE/INTERNET GAMING OR SPORTS BETTING EXP ESSENTIAL

4+ years of management experience of an online operational customer service teams – advantage in Igaming or similar.
English knowledge – excellent
Very good knowledge of Microsoft Office
Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment
Able to interpret BA and develop strategy and make recommendations.
Demonstrate ability to motivate and communicate with others at all levels
Excellent communication and negotiation skills.
Able to adapt and succeed in a changing environment

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Head of Customer services - SA- GAUTENG

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