Head of Customer services - SA- GAUTENG

Recruiter:

Esteem Recruitment

Job Ref:

Head of Customer Ser..

Date posted:

Thursday, August 25, 2022

Location:

Johannesburg, South Africa

Salary:

700000 neg

JOB SUMMARY:
Head of Customer Serv - SA- Online betting /sports betting

JOB DESCRIPTION:

Are you an experienced Customer Service Manager with a diverse skills set who can set up and lead a customer service team in a fast-growing, well-established company in the online gaming world reporting to Regional CS Manager/Director.

Supervising the daily operations of the customer service teams, identifying and developing all culture, process and performance improvements and efficiencies for the customer and for leading/developing the teams, who typically deliver customer interactions across multiple channels.

ONLINE/INTERNET GAMING OR SPORTS BETTING EXP ESSENTIAL

4+ years of management experience of an online operational customer service teams – advantage in Igaming or similar.
English knowledge – excellent
Very good knowledge of Microsoft Office
Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment
Able to interpret BA and develop strategy and make recommendations.
Demonstrate ability to motivate and communicate with others at all levels
Excellent communication and negotiation skills.
Able to adapt and succeed in a changing environment

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Compliance Monitoring Officer
Location: Johannesburg
Salary: 770000 Annually
Your Next Step: Compliance Leadership Opportunity
2 days ago

Head of Supply Chain and Procurement
Location: Midrand
Salary:
5 days ago

Head of Account Manager - Travel
Location: Sandton
Salary:
7 days ago

School Accountant - Private Education
Location: Johannesburg
Salary: 360 000 Annually
School Accountant – Group Shared services position.A leading organisation in the private education sector is seeking a dynamic and detail-oriented School Accountant to join its Shared services finance team. This is a demanding and fast-paced environment that requires exceptional multitasking ability, accuracy under pressure and strong financial acumen.The successful candidate will play a key...
1 day ago

Head of Installation Services – Vehicle Tracking – AA/EE - Randburg
Location: Johannesburg
Salary: Negotiable
head of Installation services – Vehicle Tracking – AA/EE - Randburg
15 days ago

Medical Receptionist
Location: Alberton
Salary: Market related
Receiving patients, capture and update personal details, providing quotations, receiving payments
18 days ago

Head of Engineering
Location: Alberton
Salary:
18 days ago

Group IT Network Engineer
Location: Centurion
Salary:
Company: Tolcon head OfficeLocation: Centurion
21 days ago

OPERATIONS DIRECTOR
Location: Pretoria
Salary: Remuneration and benefits will be commensurate with the seniority of the role, experience and qualifications.
Purpose: Manage operationally strategic & national accounts (CONTRACTS). Focus on quality, customer relations & innovative integrated solutions as well as sound & profitable financials.
22 days ago

Sales Executive - GP
Location: Clayville
Salary: Basic salary plus benefits
sales Executive - Healthcare Risk Waste Industry
29 days ago

Head of Customer services - SA- GAUTENG

Similar jobs you might be interested in:

Create a free job alert for Head of Customer services - SA- GAUTENG in Johannesburg